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Automotive Technician

$20.00/hour shift premium may apply

Immediately hiring! Are you interested in building an automotive career and enjoy hands-on work with vehicles? If you're detail-oriented, mechanically inclined, and eager to learn while working on a wide variety of newer vehicles across multiple brands, join the Avis Budget Group team and grow your skills in a supportive shop environment.

This role is a great entry point for technicians looking to gain experience, earn ASE certifications, and advance into higher-level mechanic roles.

What you'll do:

You will perform preventive maintenance and light repair work on our fleet of newer vehicles. This includes oil and fluid services, tire changes, rotations, basic repairs, and other routine maintenance tasks, all performed in a safe and quality-focused manner.

Depending on your experience, you may assist more experienced technicians with additional repairs and diagnostics as you continue to develop your skills. By helping keep vehicles well maintained and reliable, your work supports vehicle availability and ensures customers have a safe, dependable rental experience.

Perks you'll get:

Bi-weekly pay (New York and Puerto Rico: weekly wage) On-the-job training to expand your automotive and mechanical abilities, including support toward ASE certification Paid time off Medical, dental, and other insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What we're looking for:

Valid driver's license At least 6 months of auto maintenance experience or automotive technical school coursework Ability to obtain at least 1 ASE certification within the first year Comfortable working in a mechanical shop with moderate to loud noise levels Basic computer skills, including typing and data entry Must be able to lift up to 50 pounds, continuously stand, bend, reach, walk, sit and kneel frequently, enter, exit and drive vehicles Must be 18 years of age and legally authorized to work in the United States This position requires regular, on-site presence and cannot be performed remotely 6 months auto maintenance experience or completion of an automotive technical school program is a bonus

Who we are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an equal opportunity employer qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Springfield, Virginia, United States of America

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Registered Nurse: Med/Surg - Pediatric

We are looking for a healthcare professional who is ready to provide exceptional patient care in this contract/travel role. Contract/travel assignments are typically 13 weeks, with potential to extend. Help us continue our mission to connect people, improve lives, and give back to the community by joining the CoreMedical Group team. When you work with CoreMedical Group, we put you first and treat you like family, supporting you every step of the way. CoreMedical Group is one of the largest healthcare staffing agencies in the country, with travel and contract positions located across the United States. Our recruiters will help you find the perfect job, whether it's across the country or across the street.

In addition to dedicated, personalized support from your recruiter, when you work with CoreMedical Group you'll receive:

• Access to an extensive benefits package, including day 1 health, dental, and vision insurance, employer paid life insurance, a health reimbursement account, and more!
• Weekly paychecks with competitive pay packages
• Matching 401(k) benefits to help you save for retirement
• Licensure assistance and reimbursement to set you up for success on your contract
• Travel reimbursement and dedicated housing support while on assignment
• Referral cash bonuses when you connect us with other clinicians

CoreMedical Group also offers you a free, all-inclusive vacation each year as our way of saying "thank you" for your hard work. Join other healthcare professionals on the annual Club CoreMed retreat and you'll see why our contract and travel professionals come back to us year after year! Your career is too valuable to tackle on your own. Let CoreMedical Group help you with your healthcare journey!

L&D RN Contract Position

Stability HealthCare is looking for a L&D RN contract position in Baltimore, Maryland. Labor and Delivery (L&D) Nurses care for women during labor and childbirth, monitoring the baby and the mother, coaching mothers and assisting doctors. As a L&D Nurse, you'll prepare women, and their families, for the stages of giving birth and help patients with breastfeeding after the baby is born.

Job Requirements:

• Minimum of 2 years of recent experience as an L&D RN
• Active BLS, ACLS, NRP and most likely AWHONN
• Active RN license

Registered Nurse - Telemetry @ Westmoreland Hospital

Shift: 3 Night Shifts X 12Hrs

Start Date: 09/08/2026

End Date: 12/08/2026

Duration: 13 Week(s)

City: Greensburg

State: PA

Assisted Living Senior Nurse Consultant

The primary purpose of the Compliance Verification Mock Survey Senior Nurse Consultant is to support Senior and Assisted Living Community centers in achieving and sustaining regulatory compliance by conducting mock surveys, identifying areas of risk, and guiding teams through proactive quality improvement. This role is critical in preparing facilities for state and federal inspections and ensuring delivery of high-quality, person-centered care.

Key responsibilities include conducting facility-wide mock surveys aligned with CMS and state regulatory standards, identifying potential deficiencies and providing detailed reports with actionable recommendations for correction and improvement, reviewing clinical documentation for accuracy and compliance, coaching and educating facility teams on survey processes compliance expectations and documentation standards, assisting with the development and implementation of Plans of Correction and ongoing Quality Assurance Performance Improvement strategies, monitoring follow-up on previous survey deficiencies to ensure sustained compliance, providing real-time feedback, modeling, and mentoring during survey readiness walkthroughs, participating in regulatory readiness calls, trainings, and clinical leadership meetings, and staying connected with CMS regulations, interpretive guidance, and best practices in long term care compliance.

Knowledge, skills, and abilities include comprehensive understanding of CMS State Operations Manual, particularly F-tags, strong grasp of infection prevention and control, abuse prevention protocols, pressure injury staging, psychotropic medication monitoring and resident rights, familiarity with electronic health record and documentation best practices, strong auditing, analytical and critical thinking skills to identify gaps in compliance, strong verbal and written communication skills to effectively educate and guide partners, training and facilitation skills to support knowledge transfer and behavior change, proficiency in preparing survey readiness tools, tracking systems, and summary reports, ability to foster a non-punitive, solutions-focused environment during mock survey (Compliance Verification), ability to work both independently and collaboratively across multiple facilities, ability to manage competing priorities and travel to various facilities as needed, and ability to adapt quickly to changes in regulations and internal priorities.

Minimum education required: Graduate of an accredited educational institution with a degree in Nursing. Continuing education in regulatory compliance, infection control, or Quality Assurance Performance Improvement is a plus. Minimum experience required: Minimum of 3-5 years of clinical experience in a long-term care, Senior Living or Assisted Living. At least 2 years of leadership experience (Director of Nursing, Assistant Director of Nursing, Quality Nurse, or Clinical Consultant). Prior experience conducting mock surveys or participation in state/federal survey processes (preferred) Familiarity with Plans of Correction, Quality Assurance Performance Improvement programs and compliance audits. Minimum licensure/certification required by law: Must possess an active Registered Professional Nursing License (multi-state). Infection Preventionist certification preferred, but not required. CPR Certification. Additional qualifications: Ability to analyze data, identify trends and implement improvement strategies. Strong understanding of care coordination, patient experience and quality improvement principles. Ability to lead and manage teams across multiple locations. Communication, leadership, and interpersonal skills.

Service Assistant - Denny's #6851 - Victorville, CA

Denny's restaurant is seeking a Service Assistant for the Victorville, CA location. This position will be reporting to the General Manager and Restaurant Manager, the Service Assistant maintains the restaurant's interior and exterior, keeping all areas clean and organized. Keeps dining room tables cleaned and sanitized. Maintains adequate supply of pots, pans, dishes, glassware, utensils and ice in service areas throughout shift. Keeps front and back of the house area clean, organized and stocked, at all times, to provide timely guest service

What We Offer:

• Medical, Dental, and Vision Benefits (full time employees)
• Dependent Care
• 401(k) With Employer Match
• Short-term & Long-term Disability
• EAP program
• Perks at Work Employee Discount Program
• Company-wide discount over 40 company-affiliated restaurants!
• Employee Referral Bonus refer a friend and get paid!
• Advancement On-the-job skills training to prepare employees for upward mobility opportunities.

Responsibilities and Duties:

• Busses, cleans, and resets tables
• Checks restrooms and hand washing stations every half hour for cleanliness and supplies
• Maintains exterior curb appeal, keeps restaurant exterior and parking lot free of debris
• Maintains restaurant interior to be clean, safe and inviting for guests and employees
• Regularly cleans and inspects dish machine and other machinery as required, maintains proper dish machine chemical levels
• Properly sorts and washes all dishware and promptly replenishes kitchen and dishware in service areas
• Immediately cleans up spills and broken glasses and dishes
• Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
• Assists with stocking deliveries; rotates perishable stock in accordance with standards
• Performs side work and other deep cleaning duties as assigned
• Willingly assists others without being asked
• Adheres to Denny's Brand Standards and internal policies and procedures
• Provides prompt and courteous service and is cordial to all team members and guests
• Completes all other tasks and duties as assigned

Qualifications:

• Able to work in a team environment
• Meets Denny's uniform and grooming standards and maintains them throughout the shift
• Must be able to pass all required tests and training requirements
• Must be able to work a flexible schedule, including holidays, nights and weekends
• Possesses excellent guest service skills
• Able to learn basic tasks and follow instructions
• Places a value on diversity and shows respect for others

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice. Denco Family, Inc is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Seasonal Retail Sales Associate - Tippecanoe

Part time 2415 Sagamore Pkwy S, Lafayette, IN, US 47905

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

About the Role

As a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote loyalty by educating customers about our loyalty programs.
3. Seek out and engage with customers to drive sales and service using suggestive selling.
4. Enhance customer experience using all omnichannel offerings.
5. Be accountable to personal goals which contribute to overall store goals and results.
6. Support sales floor, fitting room, cash wrap, back of house, as required.
7. Maintain a neat, clean and organized work center.
8. Handle all customer interactions and potential issues returns courteously and professionally.
9. Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Job Opportunity

ECU Health Physicians and ECU Health North Hospital, located in Roanoke Rapids, North Carolina, are seeking an experienced B/C Acute Care Nurse Practitioner or Physician Assistant to provide patient care in their Emergency Department. Two years of Emergency Medicine experience as a B/C Acute Care Nurse Practitioner or Physician Assistant is required. Highlights include:

• Employment by ECU Health Physicians - Community Practice Model
• Hospital privileges at ECU Health North Hospital, a 204-bed community hospital
• Growing 9-hospital physician led healthcare system
• 26-bed Emergency Department
• Emergency Department provider team includes 8 physicians and 4 advanced practice providers
• Schedule includes (14) 10-hour shifts per month
• 24-hour hospitalist and radiology coverage
• Full scope of services provided at hospital including General Surgery, OBGYN, Orthopedics, Primary Care, Oncology, Behavioral Health, Cardiology, Urology, and Pediatrics
• Strong air and ground support to immediately transfer patients to ECU Health Medical Center, a level 1 trauma center located in Greenville, NC
• Conveniently located halfway between Raleigh, NC and Richmond, VA
• Family friendly community with an affordable cost of living
• Applicants will be required to have BLS certification from The American Heart Association
• Excellent compensation and benefits package
• Relocation assistance
• Roanoke Rapids offers an excellent work-life balance with the ability to live on Lake Gaston, a 20,000-acre lake perfect for fishing and boating
• ECU Health Physicians includes an academic practice model (ECU employment) and a community practice model (health system employment)
• There is shared leadership and shared services to support the overall group and to ensure alignment for clinical care, research, education and strategy
• This innovative structure creates opportunities within ECU Health Physicians ranging from acute to ambulatory, academic practice to community practice, regional to rural, and everything in between
• Client Details City Roanoke Rapids State NC

Pasona N A, Inc. Payroll Specialist

This position is responsible for delivering accurate and compliant payroll services for assigned clients, while taking ownership of day-to-day payroll operations and supporting payroll projects.

The role serves as a mid-level specialist who works independently on payroll processing and supports project leaders in system implementations, process improvements, and client communications.

A successful candidate demonstrates strong payroll operational skills (speed and accuracy), a solid understanding of multi-state payroll regulations, and a proactive mindset toward continuous improvement.

Key Responsibilities:

• Process multi-state payrolls for multiple clients independently
• Ensure payroll accuracy, timeliness, and compliance with federal, state, and local regulations
• Support payroll-related projects, including payroll system implementations and conversions, under the guidance of a Project Leader or Manager
• Review and improve existing payroll procedures to enhance efficiency and quality
• Research regulatory updates and apply changes to payroll operations as needed
• Communicate professionally with clients to resolve payroll inquiries and issues
• Collaborate with internal teams (sales, project members, and IT) to meet client expectations
• Maintain high standards of customer service and data confidentiality
• Participate in internal projects and process improvement initiatives
• Perform other duties as assigned

Qualifications:

• (Preferred) Associate degree in a related field or an equivalent combination of education and experience
• (REQUIRED) 35 years of payroll processing experience, including multi-state payroll
• (REQUIRED) Experience processing payroll for multiple companies or clients
• (REQUIRED) Solid understanding of U.S. payroll regulations, tax rules, and compliance requirements
• (REQUIRED) Hands-on experience with payroll systems (ADP or similar systems is preferred)
• (REQUIRED) Proficiency with Microsoft Office tools (Excel, Word, and PowerPoint)
• Experience supporting payroll projects or system implementations is a plus
• (REQUIRED) Excellent and professional verbal and written communication skills in English and Japanese (working proficiency required)
• Reliable self-starter who takes ownership of assigned responsibilities
• Strong prioritization, multitasking, time management, and customer service mind to meet stakeholder expectations and deadlines
• Ability to work collaboratively within a team-oriented environment
• Comfortable learning new systems and adaptable to IT-related changes; not afraid of challenge
• Proactive, flexible, and willing to take on new challenges
• Ability to achieve results aligned with PASONA's and the department's business objectives

* Salary: $55,000-73,000 (Base Salary) + Profit sharing

* Classifications: Non-Exempt, Full-time (40 hours/week)

* Work schedule: Mon-Fri 9am- 6pm

* Benefits: Health Ins, Dental Ins, Vision Ins, 401K, PTO, Paid Holiday

* Location: Office-based Hybrid work in New York, NY; Atlanta, GA; Schaumburg, IL; Houston, TX; Torrance, CA; San Jose, CA; preferred. Remote candidates may be considered

Creative Development Assistant, Apple Original Films

Apple TV+ is seeking an exceptional Executive Assistant to provide high-level administrative and operational support to two Creative Executives responsible for the development of original content and projects. This role requires a highly organized, proactive, and resourceful professional who thrives in a fast-paced, dynamic, and highly collaborative environment.

The ideal candidate will bring outstanding judgment, discretion, and attention to detail, along with the ability to anticipate executive needs, manage competing priorities, and remain composed in a constantly evolving environment. This individual will serve as a trusted partner to the executives and an effective liaison across internal teams and external partners.

Responsibilities

• Provide comprehensive administrative and operational support to two Creative Executives, serving as a trusted and highly effective partner in managing their day-to-day priorities.
• Manage complex and dynamic executive calendars, including scheduling meetings, resolving conflicts, coordinating across multiple time zones, and proactively identifying potential scheduling issues.
• Coordinate meetings across a variety of formats, including in-person, video conference, and conference calls, ensuring all logistical details are anticipated and addressed.
• Develop a strong understanding of the team's business, organizational structure, culture, policies, processes, and priorities in order to provide informed and proactive support.
• Serve as a key point of contact and liaison between the executives, internal Apple teams, external partners, and executive administrative teams across Apple.
• Build and maintain strong relationships with Executive Assistants, senior leaders, and cross-functional partners throughout Apple.
• Exercise exceptional discretion and judgment when managing confidential information, sensitive business matters, and executive communications.
• Proactively identify opportunities to streamline administrative processes, improve team efficiency, and enhance the overall effectiveness of executive and team support.
• Support the planning and execution of team meetings, offsites, events, and other special projects, including logistics, scheduling, materials, and follow-up.
• Provide broad team support and proactively manage operational needs, including office supplies, equipment, facilities coordination, and other administrative requirements.
• Process approvals through eApproval and accurately prepare, submit, and reconcile executive expense reports in a timely manner.
• Support employee onboarding by coordinating logistics, documentation, equipment, workspace, introductions, and other onboarding requirements.
• Assist with special projects and ad hoc initiatives, managing timelines and deliverables while balancing ongoing executive responsibilities.
• Utilize Apple productivity applications, including iCal, Keynote, Numbers, and Pages, as well as Microsoft Excel and other relevant business tools.
• Help foster a positive, collaborative, inclusive, and engaging team environment by contributing creative ideas for team activities, events, and morale-building initiatives.
• Continuously look for ways to improve team processes, share best practices, and elevate the overall administrative support experience.

Minimum Qualifications

• Minimum of 3 years of experience supporting senior executives, preferably within the entertainment, media, technology, or related industries.
• Exceptional organizational skills and acute attention to detail, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced, time-sensitive environment.
• Proven ability to manage complex calendars for multiple executives, including scheduling across multiple time zones, resolving conflicts, and proactively anticipating scheduling needs.
• Demonstrated ability to prioritize effectively, meet deadlines, and exercise sound judgment when making decisions under pressure.
• Highly proactive and resourceful, with the ability to anticipate needs, identify potential challenges, and develop solutions before issues arise.
• Demonstrated discretion and integrity when handling highly sensitive, confidential, and business-critical information.
• Excellent written and verbal communication skills, with the executive presence and professionalism required to interact effectively with individuals at all levels of an organization.
• Strong interpersonal skills and the ability to navigate complex situations and personalities with diplomacy, tact, and professionalism.
• Confident working independently and making thoughtful decisions when appropriate, while recognizing when to escalate matters and clearly articulate the rationale behind recommendations.
• Demonstrated ability to quickly absorb and retain new information, learn new systems and processes, and continuously identify opportunities for improvement.
• Strong relationship-building skills and the ability to establish and maintain effective partnerships across teams and organizational levels.
• Determined, adaptable, and solutions-oriented, with the ability to remain calm, flexible, and effective when priorities shift or unexpected challenges arise.
• A genuine interest in creative development, entertainment, and the evolving media landscape is highly desirable.

Preferred Qualifications

• Bachelors Degree or equivalent professional experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $35.31 and $53.20/hr, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Senior Financial Controller

Our client is seeking a Senior Financial Controller to join their leadership team

Location: St. Louis, Missouri

Onsite/Hybrid

Oversee and manage all financial operations, including accounts payable and receivable, payroll, and day-to-day expense management.

Lead company-wide budgeting, forecasting, and financial planning processes.

Conduct regular financial audits across all departments, including reviews of operational spending, travel expenses, salaries, and other company costs.

Monitor and analyze monthly, quarterly, and annual financial performance, comparing results against budgets and established targets.

Identify financial risks, operational inefficiencies, and opportunities for cost optimization.

Prepare clear financial reports and provide actionable insights to senior leadership to support strategic decision-making.

Ensure full compliance with accounting standards, local regulations, and internal financial policies.

Develop, implement, and maintain strong financial controls, policies, and procedures to ensure transparency and accountability.

Work closely with operational teams to monitor revenue, spending, and cost drivers within logistics and transportation activities.

Prepare cash flow forecasts, perform scenario analyses, and provide recommendations related to financial planning and investments.

Preferred Qualifications:

Bachelors degree in Accounting, Finance, Economics, or a related field (CPA or CMA certification preferred).

At least 10 years of experience in financial management, preferably within logistics, transportation, or other operationally intensive industries.

Bilingual proficiency in Chinese or Korean is strongly preferred.

Compensation: $150,000-$200,000

Associate Director of Patient Experience

The Associate Director of Patient Experience provides leadership and operational oversight for the Patient Experience team at Essen and its subsidiaries. The role ensures all grievances, inquiries, and feedback are addressed in a timely, compliant, and compassionate manner. This position is accountable for managing the patient experience inbox, monitoring surveys and feedback data, executing trainings, conducting site observations, and supporting team development. The Associate Director fosters a culture of servant leadership, empathy, and accountability to improve the overall patient journey, while partnering with clinical and operational leaders to drive systemic improvements in service quality and patient satisfaction.

Responsibilities

• Leadership & Oversight
• Supervise and support Patient Experience Specialists, ensuring timely, accurate, and empathetic grievance handling.
• Manage departmental workflows, including oversight of the patient experience inbox and grievance tracking system.
• Model servant leadership, promoting accountability, collaboration, and a patient-centered culture.

• Patient Advocacy & Service Recovery
• Oversee grievance and complaint resolution in compliance with CMS and Joint Commission standards.
• Partner with clinical and operational leaders to address escalated concerns and ensure resolution strategies restore patient trust.
• Maintain open communication with patients and families to reinforce confidence in care delivery.

• Training & Development
• Design and deliver training programs on empathy, communication, de-escalation, and service recovery.
• Conduct site observations to assess staff-patient interactions and provide constructive coaching.
• Mentor staff and support onboarding of new employees to reinforce patient-centered practices.

• Data Monitoring & Reporting
• Monitor patient satisfaction surveys (CG-CAHPS, Press Ganey, Qualtrics) and analyze trends.
• Generate reports and present findings to leadership with actionable insights for improvement.
• Collaborate with Quality and Compliance to ensure alignment between patient experience and organizational performance goals.

• Culture & Engagement
• Serve as a visible leader across care sites, fostering empathy, inclusivity, and respect.
• Celebrate staff who receive positive patient feedback and contribute to recognition programs.
• Drive initiatives that build a culture of continuous improvement in the patient experience.

Qualifications

• Education
• Bachelor's degree in Healthcare Administration, Business, Nursing, or related field (R)
• Master's degree (MHA, MPH, MBA, or related) (P)

• Skills
• Communicates effectively with empathy, compassion, and diplomacy (R)
• Conflict resolution and service recovery expertise (R)
• Proficient in Microsoft Office Suite (R)
• Experience with survey platforms (Qualtrics, Press Ganey) (P)
• Knowledge of EHR systems (ECW, ECares) (P)
• Strong data analysis and reporting skills (R)

• License/Certification
• Certified Patient Experience Professional (CPXP) (P)

• Work Experience
• Minimum 5 years in patient experience, patient relations, or healthcare leadership (R)
• Prior supervisory or management experience in a healthcare setting (R)
• Demonstrated success in implementing patient-centered improvement initiatives (R)

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.