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Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary:The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties:- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
- Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
- Performs aircraft grooming and security searches.
- Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
- Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
- Loads and offloads luggage and cargo with the use of conveyor belts.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
- Performs other duties as assigned.
To preview a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills:Required
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Ability to participate in paid training that may require overnight travel.
- Depending on work location, ability to obtain USPS Mail Handling Certification.
- Ability to obtain airport security clearance.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred:
- A minimum of 1 year of customer service or community service experience.
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate: USD $17.26/Hr. Total Rewards:Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements:Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information:
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary:The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties:- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
- Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
- Performs aircraft grooming and security searches.
- Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
- Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
- Loads and offloads luggage and cargo with the use of conveyor belts.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
- Performs other duties as assigned.
To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills:Required
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Ability to participate in paid training that may require overnight travel.
- Depending on work location, ability to obtain USPS Mail Handling Certification.
- Ability to obtain airport security clearance.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred:
- A minimum of 1 year of customer service or community service experience.
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate: USD $16.24/Hr. Total Rewards:Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements:Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information:
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Time Type:
Full timeRemote Type:
Job Family Group:
Market OperationsJob Description Summary:
The Safety & Security Manager is a consultant to senior operations & sales leaders in the state and is responsible to stay up-to-date on all OSHA, DOT and safety requirements. Creates programs and/or project plans to comply with all regulations in the state. Responsible to ensure local resources are identified, trained and executing on all Safety related programs and policies. Manages the Workers Compensation claims and works to reduce the financial impact of claims in the state. Manages and reports all company vehicle accidents and works with company insurance carrier to reduce the financial impact of claims in the state. Ensure that all aspects of the organizations security practices, procedures and policies are implemented and adhered to for the safety and security of company interests. The position requires strong relationship skills to partner with senior leaders to implement and fund safety programs; coordinate alignment of company initiatives with the National Safety Director; and partner with HR leaders on and partners with HR on employee issues.Job Description:
Job Responsibilities:
Safety Training –
- Identify local operations and sales leaders for the local safety committee in the state. Train each team member on safety responsibility. Conducts monthly Safety Committee Meetings. Coordinates and conducts monthly safety meetings for each division. Creates process to assigns safety training programs to the state for DOT and OSHA compliance.
Security –
- Create, manage, and monitor security policies and procedures.
- Work as a liaison with Federal, State and local Law enforcement and emergency services.
- Investigate, document and maintain record of all incidents as it relates to security.
- Administer and maintain security badge and entry systems for the properties.
Worker’s Compensation –
- Files and manages workers compensation claims for the state, required to know and comply with all state regulations and ensure compliance with federal laws interacting with WC law such as FMLA and ADA. Conducts Accident Investigations. Keeps a current OSHA 300 log thru out the year. Files the OSHA 300A report for each house at end of year. Partner with WC insurance adjusters, HR, Legal to reduce financial impact of claims and return associates to work. Conducts quarterly reviews with the insurance vendor.
Liability –
- Vehicle: Files property, bodily injury and vehicle claims with insurance company for accidents with BBG vehicles. Conducts Accident Investigations. Responsible to coordinate insurance liability program in the state to make sure all associates in driving positions have appropriate coverage. Monitors MVR records of all associates in driving positions for violations, suspensions, revoked license, etc.
- General Liability - Files property damage claims for Company Buildings and surrounding property
Compliance –
- DOT Compliance – Responsible to educate Transportation leaders on DOT reporting requirements and ensure systems are in place for DOT compliance. Conducts a monthly review to assess DOT audit risk, puts plans in place to correct any risks identified and trains leaders. Responsible to monitor Green Roads program and confirm unacceptable driving is addressed consistently. Registers for several Safety Webinars throughout the year to keep up to date on DOT compliance.
- OSHA Compliance – Implement processes in the state to comply with annual OSHA training requirements. Ensure all markets are complying with the requirements and following the established processes. Partner with
- leaders on OSHA investigations and respond to OSHA requests in the state. Conducts quarterly warehouse inspections, identifies potential issues and plans corrective action with leadership. Creates a first responder program, with CPR and first aid classes. Registers for several Webinars throughout the year to keep up to date on OSHA Compliance.
Other duties, as assigned by the jobholder’s supervisor, may also be required.
Minimum Qualifications:
- Associates and/or Bachelor’s degree in related field and/or training; or equivalent combination of education and experience.
- Minimum of 5 years of experience in safety and/or security of a business
- Work experience implementing safety programs in fleet / operations environment
- Proficient PC skills using MS Office and other various computer programs including presentation software
- Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
- Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
- Analytic and Reporting skills
- Utilize sound judgement and problem-solving skills
- Ability to work in fast-paced, high-volume, team environment
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone
- Occasional carrying, overhead reaching and lifting of 15 pounds to perform various duties
- Occasional immediate reaching to perform various office duties
- Occasional standing for short amounts of time to perform various duties
- Occasional walking for short amounts of time to perform various duties
- Extended sitting for long periods of time at desk or workstation
- Minimal squatting or bending to perform various duties
- Occasional Climb Stairs
Competencies:
- Resolves issues which are often varied and non-routine. Undertakes analysis and investigation to solve issues.
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.
$79,800-$108,150 - This position is eligible to participate in a bonus program. Metrics and level of participation are determined annually. - This position is eligible for health care benefits, life insurance, time off benefits, and participation in the Company's 401(k) plan.
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Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.
Time Type:
Full timeRemote Type:
Job Family Group:
SalesJob Description Summary:
As a Merchandiser at Breakthru Beverage, you will creatively showcase our brands through building displays, managing inventory and product placement. If you are the type to roll up your sleeves, have a desire to progress your career in sales — and have a car to drive to our customers’ locations — then come join our fun, family-based culture.Job Description:
Pay
$18/HR. with OT potential
$200/mo. car allowance
$300/mo. gas card
$500 Sign-On Bonus after 30 days
Schedule
M-F 6-8 AM start time
Job Responsibilities:
- Daily merchandising in new and existing accounts:
- Stocking and rotating shelves
- Building displays
- POS material management
- Store resets for remodels, grand openings or seasonal changes
- Build strong rapport with key account relationships and obtain feedback on merchandising activities. Share feedback with appropriate sales team members to
- Identify brand/category opportunities
- Identify opportunities to expand shelf and cold box facings
- Communicate out of stock or new item opportunities
- Learn and grow beer, wine, and/or spirit knowledge for brands and our customers.
- Responsibly handle beverage alcohol product & conduct safe and responsible interactions with the public.
- Other duties, as assigned by the jobholder’s supervisor, may also be required.
Minimum Qualifications:
- 21 years or older to apply, prefer HS Diploma or equivalent
- Possess and maintain a valid Driver’s License and reliable transportation
- Top-shelf customer service, communication, and problem-solving skills
- Demonstrate high levels of professionalism and sound judgment
- Able to work occasional weekends
- Able to lift and carry 45-65 pounds
Physical Requirements:
- Frequently sit, stand, bend, squat, and reach.
- Frequently climb up and down a ladder.
- Regularly lift 45-65 lbs.
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.
--
Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.
Time Type:
Full timeRemote Type:
Job Family Group:
SalesJob Description Summary:
As a Merchandiser at Breakthru Beverage, you will creatively showcase our brands through building displays, managing inventory and product placement. If you are the type to roll up your sleeves, have a desire to progress your career in sales — and have a car to drive to our customers’ locations — then come join our fun, family-based culture.Job Description:
Pay
$18/HR. with OT potential
$200/mo. car allowance
$300/mo. gas card
$500 Sign-On Bonus after 30 days
Schedule
M-F 6-8 AM start time
Job Responsibilities:
- Daily merchandising in new and existing accounts:
- Stocking and rotating shelves
- Building displays
- POS material management
- Store resets for remodels, grand openings or seasonal changes
- Build strong rapport with key account relationships and obtain feedback on merchandising activities. Share feedback with appropriate sales team members to
- Identify brand/category opportunities
- Identify opportunities to expand shelf and cold box facings
- Communicate out of stock or new item opportunities
- Learn and grow beer, wine, and/or spirit knowledge for brands and our customers.
- Responsibly handle beverage alcohol product & conduct safe and responsible interactions with the public.
- Other duties, as assigned by the jobholder’s supervisor, may also be required.
Minimum Qualifications:
- 21 years or older to apply, prefer HS Diploma or equivalent
- Possess and maintain a valid Driver’s License and reliable transportation
- Top-shelf customer service, communication, and problem-solving skills
- Demonstrate high levels of professionalism and sound judgment
- Able to work occasional weekends
- Able to lift and carry 45-65 pounds
Physical Requirements:
- Frequently sit, stand, bend, squat, and reach.
- Frequently climb up and down a ladder.
- Regularly lift 45-65 lbs.
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.
--
Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.
DiversityX
