Transportation Assistant
US Veterans Health Administration
Dayton, OH
Summary This position is located in the Ambulatory Care Section (AC&P) of Patient Business Service at the Dayton VA Medical Center in Dayton, OH.The Transportation Assistant provides administrative support associated with the Beneficiary Travel (BT) Program including determining eligibility, reimbursement, travel coordination, etc.This job is open to The public U.S.Citizens, Nationals or those who owe allegiance to the U.S.Duties THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Major Duties:Determines Veteran eligibility status for BT mileage reimbursement and requests for payment of special mode transportation (ambulance, air ambulance, wheelchair, etc.).Processes BT mileage reimbursement requests, assigning the correct Fund Control Point (FCP) to each transaction.Serves as a liaison between medical center personnel, Veterans and their representatives requesting transportation, and is responsible for arranging and coordinating, ambulette, ambulance, and airline trips etc.at a cost most efficient to the Government.Assures all vendor billing information, BT data, and control point obligation data is entered correctly in the pertinent computerized fiscal budget accounts.Creates and maintains control point obligation accounts (1358s, 2237s, credit card) assuring all accounts are balanced and closed out at the end of every month.Ensures special mode trips are accurately assigned to the correct obligations.Must correctly interpret and apply all Federal, State, and local laws, guidelines, VA regulations and medical center policies relative to the BT programs and determine the correct program for which the Veteran has eligibility (e.g., Special Mode, Veteran Transportation Service (VTS), Mileage Reimbursement).Daily responsibilities include transportation appointment scheduling, collecting, compiling, and tracking data and statistical information in support of VTS and SMT programs.Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc.Exercises responsibility for preparing daily manifests of scheduled transports for the VTS program and other vendors supporting the transportation department.Exercises responsibility for workload and operations forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc.Reviews workload on a daily basis to validate accurate reporting of transports in the assigned automated system.Coordinates the day-to-day operation of transportation department flow, processes, and functions.Composes correspondence in reply to questions, complaints and explanations regarding eligibility for special modes of transportation, billing or delinquent obligations, and eligibility for beneficiary travel reimbursement.Answers inquiries from social workers, and medical staff members regarding mileage, eligibility for travel, reimbursement and amount of reimbursement from other VA facilities.Performs other related duties as assigned.Work Schedule:Monday-Friday, 8:00a to 4:30p Recruitment & Relocation Incentives:Not authorized Critical Skills Incentive (CSI):Not approved Requirements Conditions of employment You must be a U.S.Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.In addition to the application and questionnaire, this position requires an online assessment.The online assessment measures critical general competencies required to perform the job.Selective Service Registration is required for males born after 12/31/1959 Physical Requirements:Incumbent will be exposed to stressful working situations that will require a mature attitude and collective reasoning to overcome.The incumbent is subject to a great deal of stress because of the high volume of work, the need for accuracy, frequency of interruptions and ever-changing demands due to program changes.Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See Required Documents below for details.As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.In determining if your employment advances the public interest, we may consider:your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.Qualifications SPECIALIZED Experience:At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service.Specialized experience is administrative experience that included responsibility for coordinating local transportation (considering maps/routes, mileage, schedules, etc.) for customers.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education There is no educational substitution at this grade level.Additional information Reasonable Accommodation (RA) Requests:If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.Decisions on requests for RA are made on a case-by-case basis.If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.Receiving Service Credit for Earning Annual (Vacation) Leave:Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.This credited service can be used in determining the rate at which they earn annual leave.Such credit must be requested and approved prior to the appointment date and is not guaranteed.This job opportunity announcement may be used to fill additional vacancies.Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer.For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy.Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.Note:Per Executive Order 14251:Exclusions from Federal Labor-Management Relations Programs, this position is no longer eligible for bargaining unit participation.Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.Benefits A career with the U.S.government provides employees with a comprehensive benefits package.As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.Opens in a new windowLearn more about federal benefits.Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.Contact the hiring agency for more information on the specific benefits offered.How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):Integrity/Honesty Interpersonal Skills Reading Comprehension Reasoning Self-Management Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.A full year of work is considered to be 35-40 hours of work per week.Part-time experience will be credited on the basis of time actually spent in appropriate activities.Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.Cheating on the online assessment may also result in your removal from consideration.Candidates who apply under All U.S.Citizens announcements will be rated and ranked using Category Rating procedures.Qualified candidates will be assigned to a quality category.The categories are defined as follows:Best qualified - Applicants possessing the type and quality of experience that substantially exceeds the minimum qualifications Very Highly Qualified - Applicants possessing the type and quality of experience that exceeds, to a very considerable extent, the minimum qualifications Highly Qualified - Applicants possessing the type and quality of experience that exceeds, to a considerable extent, the minimum qualifications Well qualified - Applicants possessing the type and quality of experience that marginally exceeds the minimum qualifications of the position and who demonstrate average proficiency in most of the critical competencies Qualified - Applicants possessing the type and quality of experience that meets the minimum qualifications Application of Veterans' Preference:Category rating and selection procedures place those with veteran's preference above non-preference eligibles within each category.Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.Required Documents IMPORTANT:Please ensure your resume include up-to-date contact information (phone number(s), email address(s), etc.) To apply for this position, you must provide a complete Application Package which includes:Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information.Cover Letter DD-214/ Statement of Service Disability Letter (VA) Other (1) Other (2) Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference:When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form.Documentation is required to award preference.For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.Veterans and Transitioning Service Members:Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.NOTE:Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.Wearing a face mask is required when an exemption to the influenza vaccination has been granted.HCP in violation of this directive may face disciplinary action up to and including removal from federal service.HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.HPTs may be paid or unpaid and include residents, interns, fellows and students.HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.Special Employment Consideration:VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more.For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at (937) 268-6511.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S.Department of Education in order for it to be credited towards qualifications.Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.How to Apply Please read the entire announcement and all the instructions before you begin an application.To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above.The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.To preview the questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12874682.The application process is as follows:To begin, click Apply Online to create a USA JOBS account or log in to your existing account.Follow the prompts to select your USA JOBS resume and/or other supporting documents.Answer the questions presented in the application and attach all necessary supporting documentation.Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 02/06/2026.After submitting the online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system.This message will be delivered to you via email notification.The email may be routed to your Spam or Junk folder.IMPORTANT:If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system.Access to USA Hire is granted through your USAJOBS login credentials.Be sure to review all instructions prior to beginning your USA Hire Assessments.Click here for Computer System Requirements.Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time.If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the Track my application link for the corresponding application.Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment.If future applications you submit require completion of the same assessments, your responses will be automatically reused.Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.To view the announcement status or your application status:https://help.usajobs.gov/how-to.Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan.Resumes longer than two pages will result in ineligibility for further consideration for the position.USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job.Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying.VA is unable to make assumptions about qualifications if not clearly listed.Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.Your resume must be 5MB or less.We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages.We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX).We do not accept PDF portfolio files.We recommend using a sans-serif font size like Lato, if available.Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.Make your page margins 0.5 inches.Consider using 14-point size font for titles and 10-point for the main text in your resume.The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.Helpful Hints for Creating a Two-Page Resume:Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at:https://help.usajobs.gov/faq/application/documents/resume/page-limit.Agency contact information VHA National Recruitment Center Phone (844)456-5208 Email VHANationalRecruitmentCenter@va.gov Address Dayton VA Medical Center 4100 West Third Street Dayton, OH 45428 US Next steps After the vacancy announcement closes, we will review applications per Category Rating procedures to ensure qualification and eligibility requirements are met.After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview.All referred applicants receive a final notification once a selection decision has been made.If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified.If initial application submission is updated and resubmitted with a new resume, only the most current resume will be reviewed for consideration.Please follow all instructions carefully.Errors or omissions may affect your rating or consideration for employment.The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.Overview Accepting applications Open & closing dates 01/30/2026 to 02/06/2026 Salary $47,100 to - $61,230 per year Pay scale & grade GS 6 Location 2 vacancies in the following location:Dayton, OH Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) 2102 Transportation Clerk And Assistant Supervisory status No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Credentialing Suitability/Fitness Financial disclosure No Bargaining unit status No Announcement number CARZ-12874682-26-AIH Control number 856073200.
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