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Overview
At Gallagher, we help businesses grow, communities thrive, and people prosper. As a global leader in insurance, risk management, and consulting services, we’re united by a commitment to excellence and a culture defined by The Gallagher Way.
We’re looking for a Client Service Supervisor to lead a Commercial team that delivers high-quality, efficient service to clients. Reporting to the Client Service Director, you’ll play a key role in shaping the future of our branch by driving client satisfaction, retention, and operational success.
How you'll make an impact
In this role, you’ll lead a team of Client Service professionals, mentoring them through continuous learning and development. You’ll use your industry knowledge to improve client retention and satisfaction while ensuring our services deliver real value. By leveraging technology, you’ll enhance productivity and quality, and you’ll manage multiple priorities to keep projects on track. Your leadership will cultivate a culture of performance and continuous improvement, helping your team and our branch achieve its goals.
Here’s what you’ll do:
- Supervise and mentor a team of Client Service professionals, providing guidance, feedback, and support to help them grow and succeed.
- Oversee the renewal process, ensuring timely and high-quality delivery of tailored solutions to clients.
- Collaborate with the Branch Manager and Client Service Director to align team goals with branch strategy and operational success.
- Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage.
- Conduct regular audits to ensure compliance with regulations and maintain high service standards.
- Manage and maintain accurate client and policy data using Gallagher’s systems, ensuring all information is up-to-date and accessible.
- Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results.
- Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations.
About You
Here’s what you’ll bring to the role:
- Bachelor's degree with 5+ years client service and/or claims management experience
- OR-
- High School degree/GED with 10+ years client service and/or claims management experience.
- 1+ years supervisory experience, with a proven ability to mentor and develop team members.
- A Property and Casualty Insurance License.
- The ability to explain complex issues in simple terms and communicate effectively with clients and team members.
- Experience designing and implementing productivity and service improvements is a plus.
- A collaborative mindset and a commitment to delivering results.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Overview
At Gallagher, we’re looking for a Client Service Manager to join our Commercial team. In this role, you’ll work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You’ll help build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact.
As part of our continued growth, we are building a talent pipeline for future senior level Commercial Client Service Manager opportunities. While this role is not currently open, it is open to being fully remote, and we welcome the opportunity to connect with strong talent for upcoming needs.
How you'll make an impact
You’ll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you’ll help ensure client needs are met and compliance standards are upheld.
Here’s what you’ll do:
- Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
- Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
- Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
- Help your team address client risk management needs through consultative conversations and personalized strategies.
- Conduct regular audits to ensure compliance with regulations and maintain high service standards.
- Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
- Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
- Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.
About You
Here’s what you’ll bring to the role:
- Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience
- OR-
- High School degree/GED with a minimum 8+ years client service and/or claims management experience.
- A Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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