VP - Sales Operations | Remote
Randall-Reilly
Charlotte, NC
VP - Sales Operations RemoteThe Vice President of Sales Operations is responsible for designing, scaling, and operating a high-performance revenue operations engine that enables predictable growth, improved retention, and disciplined execution across the go-to-market organization.Reporting directly to the CRO, this leader will oversee Sales Operations, Retention Operations, and Sales Enablement, managing a team of approximately 20 professionals.The role is highly analytical and execution-oriented, with a mandate to improve data integrity, reporting accuracy, sales productivity, rep ramp time, and operational automation within Salesforce and the broader revenue tech stack.This position requires a proven operator who has successfully built and run sales operations in a PE-backed, metrics-driven SaaS or DaaS business, and who is comfortable partnering closely with Sales Leadership, Finance, Marketing, Product, and IT.Key ResponsibilitiesOwn the end-to-end sales operations function, supporting new-business, expansion, and retention motionsPartner with the CRO to translate revenue strategy into operational plans, targets, and execution frameworksEstablish scalable operating rhythms for pipeline reviews, forecast calls, QBRs, and board-level reportingEnsure alignment across Sales, Customer Success, Marketing, and Finance on definitions, metrics, and data sourcesSalesforce & Revenue Systems ExcellenceOwn Salesforce (SFDC) as the single source of truth for revenue dataLead initiatives to:Improve CPQ fidelity across productsImprove dashboard quality, usability, and executive visibilityStandardize and simplify sales reporting across roles and segmentsEliminate duplicate data and redundant objectsIncrease data accuracy, hygiene, and field complianceDrive system automation to reduce manual rep effort and administrative burdenPartner with IT and external vendors on roadmap, integrations, and system enhancementsSales Metrics, Reporting & AnalyticsDefine and maintain a clear, consistent sales metrics framework, including:Pipeline coverage and conversion ratesWin rates, ASP, sales cycle lengthQuota attainment and productivityRetention, churn, and expansion metricsDeliver high-confidence forecasting with clear visibility into risks and gapsProduce executive-ready reporting for CRO, CEO, and Board of DirectorsContinuously improve insight quality to support faster, better decision-makingSales Enablement & Rep ProductivityOwn global sales enablement strategy, with a strong focus on:Reducing time to productivity for new repsStandardizing onboarding, training, and certification programsEnsuring consistent execution of messaging, ICP, and sales methodologyPartner with Sales Leadership to operationalize playbooks, tools, and best practicesMeasure enablement effectiveness using performance and ramp metricsRetention OperationsLead Retention Operations to support renewal and expansion motionsImplement operational rigor around:Renewal forecastingContract and pricing workflowsChurn and retention analyticsEnsure tight coordination between Sales, Customer Success, and FinanceTeam Leadership & Organizational ScaleLead, develop, and retain a high-performing team of 20 across:Sales OperationsRetention OperationsSales EnablementBuild clear roles, accountability, and career pathsInstill a culture of operational excellence, data discipline, and continuous improvementQualifications & ExperienceRequired Experience10years of progressive experience in Sales Operations / Revenue OperationsPrior experience as a VP or senior leader managing multi-function ops teamsStrong background in SaaS or Data-as-a-Service business modelsDemonstrated success in private-equity-backed, metrics-driven environmentsDeep expertise with Salesforce (SFDC), including dashboards, reporting, automation, and data architectureProven ability to scale operations in support of growth targets and sales team expansionPreferred ExperienceExperience supporting both new-business and retention motionsFamiliarity with common sales methodologies (e.g., MEDDICC, Challenger, SPIN)Experience working with global or distributed sales teamsExposure to board-level reporting and investor scrutinyKey AttributesHighly analytical and data-driven; comfortable operating in ambiguityStrong executive presence with the ability to influence senior leadersProcess-oriented, but pragmaticfocused on outcomes, not bureaucracyComfortable balancing speed, rigor, and scalabilityNatural partner to CROs and Sales Leaders; trusted operator, not a gatekeeperSuccess Metrics (First 12 Months)Improved forecast accuracy and pipeline visibilityMeasurable reduction in rep ramp timeIncreased data accuracy and SFDC adoptionReduced manual effort through automationClear, consistent sales and retention reporting used by leadership and the boardHigh engagement and retention within the Sales Ops organizationAbove all, the individual must be a fast-paced problem solver who is committed to excellence and integrity.Energy and enthusiasm are essential.This position is ideally suited to an individual who enjoys complex problem solving, loves a challenge, and is committed to continuous improvement.Company BackgroundFusable provides data, insights and complementary digital marketing services to the construction, trucking, agriculture, and insurance & financial services industries.Fusable's proprietary data and analytics, delivered via a recurring subscription model, drives customer decision-making throughout the equipment workflow in its served markets.Sample use cases include sales & marketing strategy, asset valuation, asset operations & cost management, insurance risk selection & loss control, and data-driven digital marketing.Key investment highlights include:Clear market leader with significant barriers to entry in a large, growing TAMMission-critical, quantifiable value proposition with a cyclical demand driversDiverse, stable revenue base with blue-chip, long-tenured customersKey Fusable Facts350employeesHeadquarters:Charlotte, NC with offices in AL, and NJFusable participates in the E-Verify program.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor..