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EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness’ Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose : Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose : To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
- Takes Initiative in identifying ways to enhance the member experience.
- Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
- Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
- Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
- Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
- Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
- Ensure members feel heard and valued, maintaining an open line of communication.
- Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
- Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
- Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
- Embody the Company’s core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
- Serve as a leader who inspires the team to uphold the Company’s culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
- Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
- Excellent communication (written and verbal), problem-solving, and interpersonal skills.
- Ability to multitask and thrive in a fast-paced, customer-facing environment.
- Strong organizational skills and attention to detail.
- Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
- Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
- Must successfully pass background check.
- Must Obtain a CPR certification within 30 days of employment. *
- Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
- Ability to bend routinely and repetitively to lift more than 40 lbs.
Hourly Pay Range
$15—$15 USD
Benefits and Perks:
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise – including supplements.
- Employee referral program.
- Daily Pay offered - access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.*
- Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
- 401(k) + Company matching!*
- Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE .
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here .
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at or by calling . To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
#J-18808-LjbffrEōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness’ Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
EōS Fitness is in search of a District Fitness Manager who will be responsible for overseeing the Fitness team and supporting day-to-day tasks including but not limited to people leadership, recruiting, schedule, payroll budgets, facility maintenance, and most importantly the member and team member experience. We’re looking for someone with prior management experience overseeing multiple locations, genuine customer service skills and a passion for great workplace culture. Reporting to our Regional VP of Fitness, the District Fitness Manager will be responsible for sales and financial performance of the fitness department and supporting the overall success of the gyms in their designated district by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests.
Essential Purpose: Support the overall success of the clubs in their designated Area in their entirety including the gym’s Personal Training, Group Training, financial success, employee experience and member satisfaction.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
- Monitor fitness sales performance at the district level, identify areas for improvement, and implement corrective actions as necessary.
- Recruit, train, and develop gym managers and staff to maintain a high-performance team.
- Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
- Lead and manage a team of Fitness Managers and Personal Trainers across multiple locations, providing guidance, training, and support to ensure consistent sales performance.
- Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, i.e. Medallia.
- Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
- Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
- Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
- Address and resolve any member complaints or staff concerns promptly and effectively.
- Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
- Build relationships within the community to enhance brand visibility and attract new members.
Qualifications:
- Minimum of 5 years of Fitness experience.
- Minimum of 3 years of Leadership/Management experience.
- Minimum of 2 years of multi-unit management, the District Fitness Manager may oversee 4-6 locations depending on the market.
- Previous background in the fitness industry, with a focus on Fitness, sales, and management, and a solid understanding of fitness products, services, and member engagement strategies.
- Experience delivering exceptional customer service, managing customer relationships, and training staff to improve sales skills and product knowledge.
- Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors.
- Excellent relationship building and influencing skills with people at all levels and in all functions.
- Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
- Excellent MS Office skills, particularly Excel.
- And, of course, someone who embraces our Core Values!
Requirements:
- Must successfully pass background check.
- CPR certification required within 30 days of hire.
- Must have a valid Driver’s License.
- Must be able to maintain clean motor vehicle record throughout employment.
- Must have reliable transportation to and from multiple job locations.
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
- Ability to access and operate the Company computer system including preparing documents, entering data into computer system, reading reports from a computer database or email system.
- Ability to bend routinely and repetitively to lift more than 40 lbs.
Additional earnings:
- In addition to the base salary, this position will be eligible for bonus opportunities.
- Post training increase.
Salary Pay Range
$75,000—$80,000 USD
Benefits and Perks:
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise – including supplements.
- Employee referral program.
- Daily Pay offered - access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.*
- Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
- 401(k) + Company matching!*
- Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE .
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here .
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at or by calling . To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
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