Commercial Service Technician - Stoneham, MA
Location: United States - Boston, MA Hours: Monday Friday; Pay: $ 51,120 - $76,920
With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world.
If you enjoy solving problems, applying mechanical ability, thinking creatively, and learning new things in an exciting, challenging, fast-paced, and rewarding environment, we have a Service position for you. Apply below if you're ready to contribute to a cleaner, healthier, and safer world!
With more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers' facilities, our service technicians maintain, troubleshoot, and repair battery, engine-powered and robotic Tennant products.
A Day in the Life
Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models. Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs. Owning your territory also includes:
- Create and maintain records of all service activities and business reporting documentation.
- Ensure cleanliness and organization of all Tennant Company property. This includes the company vehicle, tools, parts, inventory, and equipment.
- Follow all safety protocols and utilize proper PPE.
- Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.
Required Experience and Education
High school diploma or equivalent
Valid driver's license plus meet Tennant Company driving policy requirements.
0-2 years of experience: Troubleshooting and repairing mechanical and electrical systems
Reading and interpreting electrical schematics
Using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.)
Using a personal computer, MS Office Suite, and email.
Preferred Experience
Vocational schooling in automotive/diesel/electrical
Working on Electro-Mechanical Equipment systems and components (Automotive, forklifts, appliances, golf carts, hospital equipment, etc.)
Working in a field service position
Working directly with customers
Physical Requirements
Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily. Driving a van to and from customer sites daily, including frequent driving time of 3+ hours daily.
Tennant Company Offers
Competitive salary
Performance-based incentives structure
Excellent benefits package (eligible on 1st day of employment)
Company Service Vehicle
Cell phone and Tablet
Uniforms
Specialty Tools
Comprehensive training program including ride-along, virtual and factory-based training
Monday-Friday schedule; work-life balance
Total Compensation = Pay range + Benefits
Posted salary ranges are made in good faith. Tennant Sales and Service Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. The salary range reflects both entry into the role and future growth.
Benefits = A comprehensive benefits package including multiple medical plan options, 401(k) with a 100% match up to 6%, paid vacation time, up to 8 paid company holidays and 3 personal holidays per year, dental and vision coverage, wellness rewards, robust family support programs, company?paid disability and life insurance, and a full Employee Assistance Program.
Defining Our Employee Value Proposition
At Tennant Company, we Discover fulfilling work with opportunities for growth and meaningful recognition. Drive the quality and innovation our customers rely on in our products and services. Connect with people who care about each other, our brands and our communities. These are the principles that define how our employees experience Tennant Company, make Tennant a great place to grow your career, and are at the core of our legacy and future. Together, they serve as guideposts for working with our customers, our partners and one another.
Equal Opportunity Employer
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.