RN Care Manager
Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthily, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.
The RN Care Manager works as part of a multidisciplinary team to provide primary and specialty care to patients who present with many different chronic illnesses. They provide treatment around adherence issues and/or unstable status related to disease management, with emphasis on medical adherence, self-management, health promotion, and harm reduction. Develops care plans, refers patients to necessary internal and/or external resources (e.g., substance abuse, mental health, specialists), and monitors medical progress in accordance with premier quality care standards.
Core WWH Primary Essential Duties:
- Performs and behaves in accordance with Whitman-Walker's mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
- Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
- Demonstrates excellent customer service by identifying and exceeding customer requirements.
- Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
- Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
- Demonstrates organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
- Participates in organizational quality and performance improvement activities
Role Specific Primary Essential Duties:
- Knowledge of HIV/AIDS-related illnesses and substance abuse, including current treatment and adherence strategies, and knowledge of risk reduction intervention strategies, including harm reduction and motivational interviewing principles.
- Knowledge of chronic health conditions, such as diabetes, hypertension, heart disease, etc., with an understanding of the needs of individuals and families across the primary care continuum.
- Ability to assess patients for needs related to treatment education, risk reduction, or prevention.
- Highly developed communication skills, including the ability to function efficiently as part of a multidisciplinary team in providing patient care.
- Ability to conduct sensitive, empathetic interviews that respect the dignity and diversity of patients.
- Ability to prepare accurate, concise, and comprehensive reports.
- Ability to maintain patient records and information in an accurate, timely, and confidential manner
Core WWH Knowledge, Skills, and Talents Required:
- Ability to work independently with minimal supervision.
- Ability to manage time and effort in order to meet strategic objectives.
- Knowledge of principles and processes for providing excellent customer service, both internal and external.
- Knowledge of all applicable WWH policies and procedures.
- Excellent oral and written communication skills.
- Knowledge of healthcare information systems with the ability to adapt to new electronic medical records and population health platforms.
- Analytical skills necessary for the preparation of accurate, concise, and comprehensive reports.
- Ability to maintain records and information in an accurate, timely, and confidential manner.
- Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
- Flexibility to work various shifts, including afternoon, evening, and weekend shifts as necessary.
- Flexibility to work within the organization's various locations as necessary.
- Commitment to health equity.
Role Specific- Knowledge, Skills, and Talents Required:
- Fluency in medical terminology
- Knowledge of eCW EMR (not required, but preferred)
Education and Experience Required:
- Bachelor of Science in Nursing or Equivalent work experience required.
- Master of Science in Nursing or Public Health preferred
- 1-3 years of experience post RN licensure preferred.
- Active licensure as a Registered Nurse in the District of Columbia
- Experience working with an ethnically, culturally, and racially diverse work staff preferred
- Ability to work harmoniously with diverse groups of individuals required
- 1 year of experience working with people living with HIV or issues related to HIV care preferred.
Working Conditions:
- Working conditions for this position are normal for an office environment. Individual may be required to work evenings and/or weekends and organization events. Some work may be required to be done remotely/at home. The hours of operation for the organization range from 7 am-8 pm Monday-Friday. The full-time hours for all roles within the organization range from 37.5 and 40 hours, depending on the role. We have locations in NW and SE DC.
- Physical Demands:
- Lifting: No more than 20 lbs. and infrequently.
- Movement: Standing and sitting for long periods.
- Visual: Long periods on computer.
- Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
- Communication: Direct and indirect communication. Written and verbal competency.
The above job description is designed to indicate a general sense of the duties and expectations of this position. It is not to be interpreted as a comprehensive inventory of all duties and responsibilities required. As the nature of our business demands change, so too, may the duties and responsibilities of this position. You may be required to perform other duties as requested, directed, or assigned.
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.
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