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Customer Service Representative - Bilingual Spanish, Healthcare
Maximus
el paso, tx

General information

Job Posting Title

Customer Service Representative - Bilingual Spanish, Healthcare

Date

Wednesday, July 22, 2026

City

El Paso

State

TX

Country

United States

Working time

Full-time

Description & Requirements




Customer Service Representative - Bilingual Spanish, Healthcare  


Location:   On-site in El Paso, TX   
Hourly Base Pay:   $ 16.91   plus up to $2,880 in bonus opportunities for eligible new hires*
Schedule:   Limited-Service  Full-Time   schedules available  

Site Hours:   Monday - Saturday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.    


Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.


Maximus is hiring  Bilingual (English/ Spanish)  Customer Service Representatives   (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions.   If you're ready to turn care into action, this is your chance to shine.


In this role, you’ll be part of a team that supports  s ome of the most vulnerable communities in America   as they access and understand healthcare programs.   To prepare for this role, Maximus provides paid, comprehensive training  to give you the tools and confidence to succeed from day one.


Pay and Benefits

We provide a competitive package designed to support your success both inside and outside work:


Competitive Compensation:  

  • $ 1 6 . 91 /hr .  base pay + 10% shift differential for evening shifts     
  • Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period*

Comprehensive Insurance Coverage:  Company-paid medical coverage 

Tuition Reimbursement:  Invest in your ongoing education and development

Future Planning:  401(k) with company match 

Paid Time Off Package:  Paid time off, sick leave & 11 paid holidays 

Maximus Wellness Support:  Employee Assistance Program (EAP), wellness resources, and employee discount programs 

Work/Life Balance Support:  Flexible schedules that meet your lifestyle

Career Growth:  A supportive environment with career development and  promotional opportunities   

Meaningful Work with Impact:  No cold calls, sales, or collections involved!


*Eligibility requirements apply. Bonus amounts and payout timing may vary.




Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be fluent in English and specified secondary language.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.



#CCOElPaso #CCOHBCU  #maxPriority #maxCCOElPaso #TrendingJobs #BILPT&FT #HotJobs0811LI #HotJobs0811FB #HotJobs0811X #HotJobs0811TH #HotJobs0819LI #HotJobs0819FB #HotJobs0819X #HotJobs0819TH #HotJobs0825LI #HotJobs0825FB #HotJobs0825X #HotJobs0825TH  #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH


EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.91

Maximum Salary

$

16.91

View On Company Site
Customer Service Representative - Bilingual Spanish, Healthcare
Maximus
el paso, tx

General information

Job Posting Title

Customer Service Representative - Bilingual Spanish, Healthcare

Date

Wednesday, July 22, 2026

City

El Paso

State

TX

Country

United States

Working time

Full-time

Description & Requirements




Customer Service Representative - Bilingual Spanish, Healthcare  


Location:   On-site in El Paso, TX   
Hourly Base Pay:   $ 16.91   plus up to $2,880 in bonus opportunities for eligible new hires*
Schedule:   Limited-Service  Full-Time   schedules available  

Site Hours:   Monday - Saturday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.    


Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.


Maximus is hiring  Bilingual (English/ Spanish)  Customer Service Representatives   (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions.   If you're ready to turn care into action, this is your chance to shine.


In this role, you’ll be part of a team that supports  s ome of the most vulnerable communities in America   as they access and understand healthcare programs.   To prepare for this role, Maximus provides paid, comprehensive training  to give you the tools and confidence to succeed from day one.


Pay and Benefits

We provide a competitive package designed to support your success both inside and outside work:


Competitive Compensation:  

  • $ 1 6 . 91 /hr .  base pay + 10% shift differential for evening shifts     
  • Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period*

Comprehensive Insurance Coverage:  Company-paid medical coverage 

Tuition Reimbursement:  Invest in your ongoing education and development

Future Planning:  401(k) with company match 

Paid Time Off Package:  Paid time off, sick leave & 11 paid holidays 

Maximus Wellness Support:  Employee Assistance Program (EAP), wellness resources, and employee discount programs 

Work/Life Balance Support:  Flexible schedules that meet your lifestyle

Career Growth:  A supportive environment with career development and  promotional opportunities   

Meaningful Work with Impact:  No cold calls, sales, or collections involved!


*Eligibility requirements apply. Bonus amounts and payout timing may vary.




Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be fluent in English and specified secondary language.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.



#CCOElPaso #CCOHBCU  #maxPriority #maxCCOElPaso #TrendingJobs #BILPT&FT #HotJobs0811LI #HotJobs0811FB #HotJobs0811X #HotJobs0811TH #HotJobs0819LI #HotJobs0819FB #HotJobs0819X #HotJobs0819TH #HotJobs0825LI #HotJobs0825FB #HotJobs0825X #HotJobs0825TH  #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH


EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.91

Maximum Salary

$

16.91

View On Company Site
Customer Service Representative -Healthcare
Maximus
richmond, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
glen allen, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
richmond, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative – Healthcare (Part Time)
Maximus
richmond, va

General information

Job Posting Title

Customer Service Representative – Healthcare (Part Time)

Date

Tuesday, September 8, 2026

City

Chester

State

VA

Country

United States

Working time

Part-time

Description & Requirements



Location : On-site in Chester, VA  
Hourly Base Pay : $ 16.75 /hr. plus $1,000 new hire bonus and up to $2,200+ in other potential bonuses!*  
Schedule : Flexible Limited-Service Part -Time schedules available

Site Hours: Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.


  • -Work/Life Balance Support : Flexible schedules that meet your lifestyle!

  • -Competitive Compensation :  

  • $ 16.75/h r. + 10% shift differential for evening shifts 

  • $1,000 new hire bonus and up to $2,200+ in bonus opportunities, including training completion, referrals and more* 

  • -Great Location & Workplace Perks : Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • -Paid Time Off Package : Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • -Future Planning : 401k with company match 

  • -Career Growth : A supportive environment with career development and promotional opportunities 

  • -Maximus Wellness Support : Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • -Meaningful Work with Impact : No cold calling, sales, or collection calls required!   


*Eligibility requirements apply, ask your recruiter for more details



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative – Healthcare (Part Time)
Maximus
richmond, va

General information

Job Posting Title

Customer Service Representative – Healthcare (Part Time)

Date

Tuesday, September 8, 2026

City

Chester

State

VA

Country

United States

Working time

Part-time

Description & Requirements



Location : On-site in Chester, VA  
Hourly Base Pay : $ 16.75 /hr. plus $1,000 new hire bonus and up to $2,200+ in other potential bonuses!*  
Schedule : Flexible Limited-Service Part -Time schedules available

Site Hours: Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.


  • -Work/Life Balance Support : Flexible schedules that meet your lifestyle!

  • -Competitive Compensation :  

  • $ 16.75/h r. + 10% shift differential for evening shifts 

  • $1,000 new hire bonus and up to $2,200+ in bonus opportunities, including training completion, referrals and more* 

  • -Great Location & Workplace Perks : Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • -Paid Time Off Package : Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • -Future Planning : 401k with company match 

  • -Career Growth : A supportive environment with career development and promotional opportunities 

  • -Maximus Wellness Support : Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • -Meaningful Work with Impact : No cold calling, sales, or collection calls required!   


*Eligibility requirements apply, ask your recruiter for more details



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative - Bilingual Spanish, Healthcare
Maximus
el paso, tx

General information

Job Posting Title

Customer Service Representative - Bilingual Spanish, Healthcare

Date

Wednesday, July 22, 2026

City

El Paso

State

TX

Country

United States

Working time

Full-time

Description & Requirements




Customer Service Representative - Bilingual Spanish, Healthcare  


Location:   On-site in El Paso, TX   
Hourly Base Pay:   $ 16.91   plus up to $2,880 in bonus opportunities for eligible new hires*
Schedule:   Limited-Service  Full-Time   schedules available  

Site Hours:   Monday - Saturday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.    


Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.


Maximus is hiring  Bilingual (English/ Spanish)  Customer Service Representatives   (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions.   If you're ready to turn care into action, this is your chance to shine.


In this role, you’ll be part of a team that supports  s ome of the most vulnerable communities in America   as they access and understand healthcare programs.   To prepare for this role, Maximus provides paid, comprehensive training  to give you the tools and confidence to succeed from day one.


Pay and Benefits

We provide a competitive package designed to support your success both inside and outside work:


Competitive Compensation:  

  • $ 1 6 . 91 /hr .  base pay + 10% shift differential for evening shifts     
  • Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period*

Comprehensive Insurance Coverage:  Company-paid medical coverage 

Tuition Reimbursement:  Invest in your ongoing education and development

Future Planning:  401(k) with company match 

Paid Time Off Package:  Paid time off, sick leave & 11 paid holidays 

Maximus Wellness Support:  Employee Assistance Program (EAP), wellness resources, and employee discount programs 

Work/Life Balance Support:  Flexible schedules that meet your lifestyle

Career Growth:  A supportive environment with career development and  promotional opportunities   

Meaningful Work with Impact:  No cold calls, sales, or collections involved!


*Eligibility requirements apply. Bonus amounts and payout timing may vary.




Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be fluent in English and specified secondary language.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.



#CCOElPaso #CCOHBCU  #maxPriority #maxCCOElPaso #TrendingJobs #BILPT&FT #HotJobs0811LI #HotJobs0811FB #HotJobs0811X #HotJobs0811TH #HotJobs0819LI #HotJobs0819FB #HotJobs0819X #HotJobs0819TH #HotJobs0825LI #HotJobs0825FB #HotJobs0825X #HotJobs0825TH  #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH


EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.91

Maximum Salary

$

16.91

View On Company Site
Customer Service Representative – Healthcare (Part Time)
Maximus
richmond, va

General information

Job Posting Title

Customer Service Representative – Healthcare (Part Time)

Date

Tuesday, September 8, 2026

City

Chester

State

VA

Country

United States

Working time

Part-time

Description & Requirements



Location : On-site in Chester, VA  
Hourly Base Pay : $ 16.75 /hr. plus $1,000 new hire bonus and up to $2,200+ in other potential bonuses!*  
Schedule : Flexible Limited-Service Part -Time schedules available

Site Hours: Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.


  • -Work/Life Balance Support : Flexible schedules that meet your lifestyle!

  • -Competitive Compensation :  

  • $ 16.75/h r. + 10% shift differential for evening shifts 

  • $1,000 new hire bonus and up to $2,200+ in bonus opportunities, including training completion, referrals and more* 

  • -Great Location & Workplace Perks : Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • -Paid Time Off Package : Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • -Future Planning : 401k with company match 

  • -Career Growth : A supportive environment with career development and promotional opportunities 

  • -Maximus Wellness Support : Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • -Meaningful Work with Impact : No cold calling, sales, or collection calls required!   


*Eligibility requirements apply, ask your recruiter for more details



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
richmond, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
highland springs, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
richmond, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
petersburg, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
chester, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
sandston, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
richmond, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
richmond, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
petersburg, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
richmond, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Customer Service Representative -Healthcare
Maximus
university of richmond, va

General information

Job Posting Title

Customer Service Representative -Healthcare

Date

Wednesday, July 22, 2026

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video


Customer Service Representative – Healthcare


Location :   On-site in Chester, VA  
Hourly Base Pay :   $ 16.75 hr.   plus  up to $3,280 potential bonus opportunities for eligible new hires.*
Schedule :  Flexible   Limited-Service  Full-Time  schedules available

Site Hours:  Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter


Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m .  
 
Helping America's Most Vulnerable Communities -  Through   Customer Care and Scheduling That Works  For   You!

 
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.   This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.


Pay and Benefits

 
We provide a competitive package designed to support your success both inside and outside work:


  • Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

  • Competitive Compensation :  

    • $ 16.75/h r. + 10% shift differential for evening shifts 
    • Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

  • Great Location & Workplace Perks :   Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

  • Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage  

  • Paid Time Off Package :   Paid accrued Sick Leave, PTO, and 11 paid holidays 

  • Future Planning :   401k with company match 

  • Career Growth :   A supportive environment with career development and promotional opportunities 

  • Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs 

  • Meaningful Work with Impact :   No cold calling, sales, or collection calls required!    

*Eligibility requirements apply. Bonus amounts and payout timing may vary.



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  

  • -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  

  • -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  

  • -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  

  • -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  

  • -Refer calls as required to CSR Lead  

  • -Maintain up-to-date knowledge of client regulations and policies  

  • -Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • -Ability to work within established turnaround times

  • -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

  • -Ability to work as a member of a team 

  • -Regular and predictable attendance is required

  • -Must participate and certify in internal CCO training to begin this role.

  • -Medicare will be expected to participate in and certify in internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.

  • -May be required to work overtime and scheduled holidays.

  • -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to  perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until  completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOChester #maxCCOChester #maxPriority  #HotJobs0728LI #HotJobs0728FB #HotJobs0728X #HotJobs0728TH #TrendingJobs #CCOHBCU #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

16.75

Maximum Salary

$

16.75

View On Company Site
Home Health Physical Therapist Assistant
CenterWell Home Health
san jose, ca

Become a part of our caring community
 

As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By delivering personalized care that focuses on functional improvement, you'll empower individuals to overcome limitations and enjoy a better quality of life.

As a Home Health Physical Therapist Assistant , you will:

  • Administer the physical therapy treatment plan to patients, working onsite in their homes, as developed by the Physical Therapist.
  • Administer non-complex active and passive manual therapeutic exercises, therapeutic massage, traction heat, light, cold, water, and electrical modalities to patients.
  • Document client records and submit clinical documentation to the office on time each week.
  • Attend educational meetings and coordinate department in-services.
  • Notify Physical Therapist or Branch Director of any equipment failures, lack of supplies, or staff or client changes.
  • Apply concepts of infection control and universal precautions in performing patient care activities.


Use your skills to make an impact
 

Required Qualifications:

  • Current state license to practice Physical Therapy
  • Valid driver's license, auto insurance and reliable transportation
  • Current CPR certification
  • Experience collaborating with a team of healthcare professionals
  • Comprehensive knowledge of the physical, emotional, social, and biological changes that occur in the geriatric population
  • Read, write, and speak fluent English

Preferred Qualifications:

  • One year of experience as a Physical Therapy Assistant


Additional Information


TB Statement:

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.


Driving Statement:

This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Scheduled Weekly Hours

1

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


 

$83,200 - $113,800 per year


 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.


About Us
 

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

View On Company Site
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