Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentives, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.
General Summary
The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality and care.
Essential Functions
Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features
Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear
Ensure correct pricing and realistic delivery time quotes to patients
Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
Clean and merchandise displays daily, always displaying effective merchandise
Assist with insurance billing and processing orders
Document all patient communication in patient records within practice software system
Work on special projects and perform other related duties as assigned or requested
Job Specifications
Typically has the following skills or abilities:
One to two years of experience in a related field
If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiating, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
For roles that are remote (i.e., Work From Home (WFH) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
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VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity, please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select “Prefer not to say, I Don’t Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity” for the questions:
• Washington D.C.
• Hawaii
• Iowa
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