Housing Stability Advocate
City Care Inc
Oklahoma city
Job DescriptionJob DescriptionDescription:
DescriptionCity Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person. It is with love and compassion we advocate for the overlooked in our community. We provide food for the hungry, relief for the hurt, and hold space for complete restoration of lives that have gotten off course. And with enough endurance, we witness, firsthand, remarkable stories of transformation.
We believe in the power of unity. Poverty, homelessness, mental illness, and substance use disorder are community issues and deserve a community response of support for those working to create a better life for themselves and their loved ones. We are better together. Still reading? Great! Now more about the position.
Position OverviewThe City Care Housing Stability Advocate’s primary role is to work on a collaborative team of Housing Navigators embedded at the Diversion Hub to provide home visits and wrap-around support services to individuals who have recently transitioned out of an experience of homelessness. The Housing Stability Advocate will help these individuals set goals and objectives within a psychosocial rehabilitation framework that allows for successful housing stabilization and retention.
Key Responsibilities: Carry out the mission, vision, and values of City Care. Build and maintain knowledge of community resources and develop relationships with service providers that support resident needs. Conduct regular home- and community-based visits to support housing stability, independent living, and overall well-being. Partner with residents to identify self-directed goals, develop individualized service plans, and monitor progress over time. Support residents in areas that impact quality of life, including physical and mental health, recovery, financial wellness, employment, education, relationships, community involvement, and independent living. Provide case management, resource coordination, crisis intervention, advocacy, and direct support based on each resident’s individual needs. Work directly with residents, City Care Property Management, and appropriate City Care programs to identify and address concerns that may impact housing stability, facilitate effective communication, and develop collaborative solutions that support successful tenancy. Coordinate with services across City Care programs and external service providers to identify appropriate housing candidates, facilitate referrals and required documentation, and support direct placement into City Care Housing when eligibility and program requirements are met. Collaborate with community partners, including OKC’s Continuum of Care and other service providers, to connect residents with appropriate resources and services. Assist residents in navigating healthcare, behavioral health services, substance use treatment, public benefits, employment, education, and other community-based systems. Promote resident independence by encouraging healthy routines, self-advocacy, informed decision-making, personal responsibility, and the development of natural support systems. Assist residents in identifying and addressing barriers that may negatively impact housing stability or quality of life. Maintain accurate and timely documentation of resident contacts, progress, referrals, releases of information (ROIs), service plans, and other required records in accordance with applicable federal, state, local, and program requirements. Provide transportation to scheduled appointments and community resources when appropriate and within program guidelines. Respond to crisis situations using trauma-informed, de-escalation, and person-centered practices. Participate in team meetings, collaborative staffing, and multidisciplinary discussions related to resident needs, progress, and housing stability. Maintain consistent, meaningful face-to-face engagement with residents at a frequency that exceeds minimum program expectations and supports housing stability, while ensuring all required contacts and service delivery remain compliant with applicable federal, state, local, and program regulations. Requirements: Skills & Experience:Embody City Care values: People First, Whole Care, Activists for the Overlooked, United in Collaboratio
n, and Unrelenting Commitment. Demonstrate a commitment to dignity, stability, and opportunity in interactions with residents, colleagues, community partners, and housing providers. Demonstrate an understanding of the intersection of poverty, homelessness, mental illness, substance use, recovery, physical health, and social isolation. Ability to reflect recovery principles, with a minimum of three years of sobriety. Strong written and verbal communication skills. Ability to build genuine rapport while maintaining appropriate professional boundaries. Ability to apply strength-based and person-centered practices that support resident choice, autonomy, and self-determination. Ability to manage multiple priorities, remain calm under pressure, and maintain accurate and timely documentation. Ability to work independently while maintaining a high level of accountability. Ability to collaborate effectively with City Care teams, Property Management, and community partners. Willingness and ability to transport residents in a personal vehicle as required. Ability to work in environments that may include exposure to poor hygiene, unclean living spaces, and/or bodily fluids.
Requirements: Previous experience in case management, recovery services, behavioral health, supportive housing, social services, justice services, or related fields. Previous experience working with adults and/or children living with disabilities. Ability to use a computer and accurately enter data into an electronic database; HMIS experience preferred. Successful completion of a pre-employment background check, driving record review, and drug screening. Current Oklahoma driver’s license, reliable transportation, and current automobile insurance. Previous training or familiarity with de-escalation, trauma-informed care, Housing First, motivational interviewing, and/or person-centered planning. Preferred: Professional experience navigating mental and physical health systems, public benefits, and community resources. Previous experience in shelter, supportive housing, or community-based services. Behavioral Health Case Manager II certification. Peer Recovery Support Specialist certification, or previous professional and lived experience within a recovery environment. Knowledge of community resources and service providers throughout the Oklahoma City area.
Days / Hours/: Full-time, flexible schedule based on resident needs and program operations. Schedule may include adjusted daytime and evening hours as necessary to support resident engagement, appointments, housing stability needs, and program responsibilities.
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