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Sales And Use Tax Senior

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Handling multi-state sales/use tax recovery projects for large, sophisticated organizations takes more than just a technical understanding of current sales and use tax rules. As a Sales and Use Tax Senior, assigned to EY's Sales and Use Tax Lookback Review Center of Excellence (COE), we'll look to you to build and apply your knowledge on a wide range of sales and use tax recovery projects for clients in multiple industries.

In this role, you can expect the support of some of the most engaging colleagues around, committed to developing you, and providing plenty of opportunities to progress your career.

Your Key Responsibilities

It's fair to say there's no average day for a Sales and Use Tax Senior in the Sales and Use Tax Lookback Review COE so you're likely to spend your time on a diverse array of projects, responsibilities and tasks. Whatever you're working on, our clients will turn to you for up-to-the-minute tax advice they can always rely on. To make that happen, you'll be working in a highly collaborative culture, where listening to and sharing information with colleagues is an essential part of the role.

Skills and Attributes for Success

Researching our clients' business operations and building long-lasting relationships with them

Identifying applicable sales and use tax exemptions and exclusions

Identifying potential overpayment opportunities or risks and communicating these to our clients

Monitoring current tax law changes, to maintain your credibility as a trusted advisor

Developing clear, intelligent plans and approaches for sales and use tax recoveries

Preparing and defending sales and use tax refund claims

Participating on a motivated team of professionals

Supervising a motivated team of professionals, guaranteeing they have the skills, knowledge and opportunities to reach their full potential

To Qualify for the Role, You Must Have

A bachelor's degree in Accounting, Finance, Business or a related discipline

Professional knowledge in a broad range of sales and use tax processes, concepts and tools

A proven record of excellence in a professional services or tax organization

Technical writing and research experience in a tax context

The ability to prioritize when working on multiple complex projects

Strong influencing skills, and the confidence to question existing processes

Willingness to travel as needed, and working in a balanced hybrid environment

Ideally, You'll Also Have

An achieved or partially achieved CPA qualification, certification as a member of the Institute for Professionals in Taxation, CMI designation, or the ability to sit for a state bar

What We Look For

We're interested in people with initiative who are not afraid to speak up, with a genuine desire to make things better across the business. You'll need strong software skills and the ability to handle complex data from multiple sources. If you're ready to further build on your reputation as a professional advisor, this role is for you.

What We Offer You

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $81,700 to $135,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $98,100 to $153,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.

Job Description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Extrusion Technician

As an Extrusion Technician, you will set up, adjust, and operate extrusion machines to process various materials and sizes. You will observe machine operations, control boards, and gauges to detect any defective material or machine malfunctions. Additionally, you will perform troubleshooting and make necessary adjustments to ensure a high level of quality is maintained.

Responsibilities:

• Set up, adjust, and operate extrusion machines for various materials and sizes.
• Monitor machine operations, control boards, and gauges for defects or malfunctions.
• Troubleshoot and make adjustments to maintain quality standards.
• Build single lumen tubing using thermoplastics such as PBAX and nylon.

Essential Skills:

• Experience with extrusion processes.
• Proficiency in working with thermoplastics such as PBAX and nylon.
• Ability to build single lumen tubing.

Work Environment:

The position is based onsite, Monday through Friday, with core hours from 9 AM to 3 PM. There is flexibility to start and end the day earlier or later, ensuring a full day's work is completed. While the role is primarily onsite, there is an option to work from home when creating Master Validation Plans and Process Flow Diagrams. The company fosters a family-friendly work culture, with a focus on collaboration and a 98% retention rate. There is no micromanagement, and employees are encouraged to prioritize personal and family life needs.

Job Type & Location:

This is a Permanent position based out of San Jose, CA.

Pay and Benefits:

The pay range for this position is $83200.00 - $93600.00/yr. Medical Insurance, Dental Insurance, Vision Insurance, 401k Program, PTO, Sick Time off.

Workplace Type:

This is a fully onsite position in San Jose, CA.

Application Deadline:

This position is anticipated to close on Jan 21, 2026.

About Actalent:

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

District Manager Position

Location: NY - New York

Job Type: Full Time

Rate: $90,000 - $98,000/yr

We provide a competitive wage and package for our Team Members. Benefits included:

• Transit Discount Program
• Bonus Program(s) & Incentives
• Paid Time Off
• Corporate Discount Programs
• Direct Deposit
• Digital Training Program
• Opportunities for Advancement

Now Hiring for District Manager [Operations Lead]

The primary responsibility of the District Manager is to set and achieve the highest standard in all areas of multiple restaurant operations which includes ensuring excellent guest service, team development, high quality foods, food safety, store cleanliness, and maximum profitability.

District Manager Responsibilities [may include, but not limited to]:

• Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
• Meets restaurant financial objectives by preparing strategic forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
• Establishes action plans with restaurant managers to attract patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
• Oversight of purchases and inventory by monitoring negotiated prices and contracts; using preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
• Maintains operations by adhering to policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
• Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
• Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Establishes daily and ongoing communications with multiple restaurant teams (from all levels of management to Front of House and Back of House).
• Evaluates all aspects of restaurant operations on a routine basis and provides necessary corrective action.
• Periodic assignments for restaurant shift coverage, when necessary.
• Adhere to Federal, State and local laws in addition to Company policy (regulate compliance with work authorization/ liquor service/ wage and hour laws and, where applicable, break requirements), holds team members and managers accountable to these standards

Skills & Job Qualifications:

• 4 Years+ Restaurant General Manager Experience
• 2 Years+ Restaurant District Manager Experience
• Valid NYC Department of Health Food Protection Certificate
• Strong leadership skills and the ability to develop future leaders
• The ability to speak, read, and write at a high level with guests and staff
• Be Polite, Infectiously Enthusiastic, High Energy, Respectful, and Hospitable
• Knowledge of POS System functions
• Gmail Suite
• Experienced in 3rd Party Delivery Platforms
• Process Improvement
• Cost Accounting
• Managing to Budgets
• Financial Planning and Strategy
• Guest Recovery
• Managing Profitability
• Quality Focus
• Training & Development Skills
• Always Smile

About Us

The Bareburger Mission is our North Star: our guiding light. That which helps guide us in a direction towards being extraordinary. In 2009 we had a very simple vision: let's create the tastiest burger using local, organic, all natural & sustainable ingredients whenever possible. With that in mind, we opened a small restaurant in our hometown of Queens, NYC. We made a promise to offer our guests quality service that made them feel at home. Years later, we're honored to serve clean food to our communities around the globe.

Our greatest strength has always been creating a menu with choices that feel good for everyone. Thank you to all the partners, farmers, producers and distributors that we proudly call friends & family. We source mindfully, with our farmers, our environment and our guests in mind at all times. We will always look to the future of food and plant-based proteins which are undoubtedly at the forefront of sustainability. Our menu has plenty of plant-based options and is more delicious than ever. What we eat is who we are, and at Bareburger, we celebrate everyone.

Bareburger is an Equal Opportunity Employer. Bareburger is committed to providing equal employment opportunity in all of our employment programs and decisions. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Bareburger will be based on merit, qualifications, abilities and business needs and considerations. Discrimination in employment on the basis of any classification protected under federal, state or local law is a violation of our policy and is illegal. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, gender/sex, national origin, citizenship, sexual orientation, age, disability, predisposing genetic characteristics, veteran/military status, marital status, domestic violence victim status, or any other characteristic protected applicable federal, state or local law.

Our mission is pretty simple. Sometimes as simple as a burger, fries and shake.

We believe, love, serve, and eat organic and sustainable foods in our restaurants.

We believe in foods we can pronounce, no funny business here.

We know that fresh, vibrant, clean food served in a fun place can make the world smile.

We come together to make food that we can proudly serve to our communities, our friends and our families.

Our ingredients for our yummy burgers, sandwiches and salads are sourced as close to home as possible. But if Wisconsin has the best cheese and Montana knows bison as well as Texas knows elk, we'll work extra hard to bring those ingredients into all of our food.

We celebrate ingredients that are enjoyed the way nature intended. From produce that is free of pesticides and GMOs, to poultry and eggs that aren't limited to cages, to proteins that are grass-fed and humanely raised, and drinks that are composed of natural flavors --- we are dedicated to great-tasting grub with no funny business. We are proud to serve you nothing less than the highest quality meals and refreshments.

Core Trade Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Core Trade Product Manager in Trade & Working Capital, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

T&WC is a division of J.P. Morgan Payments, connecting counterparties with market-leading solutions such as Supply Chain Finance, Receivables Finance, Contract Monetization, Working Capital Lending, Export Agency Finance, and Traditional Trade solutions. Core Trade, a part of T&WC, includes Trade Loans, Commercial & Standby Letters of Credit, Guarantees, Corporate Draft & Bill of Exchange Discounting, Documentary Collections, and other Core Product offerings for corporations and financial institutions.

Job responsibilities

• Manage new digital product development and extensions for Core Trade, adapting offerings to evolving market and client requirements.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Manage the commercialization of digital solutions, developing go-to-market strategies and working with sales and marketing teams to drive client adoption and revenue growth.
• Build and maintain a digital product backlog, ensuring development efforts support strategic priorities and deliver customer value.
• Conduct internal training sessions to promote digital product knowledge and adoption across multiple disciplines.
• Serve as a trusted advisor and thought leader on digital transformation, driving continuous process improvements and innovative product features.
• Communicate digital product strategies, updates, and performance to stakeholders, ensuring transparency and alignment.
• Build the framework and track the digital initiatives key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

• 5+ years of experience in Trade Finance digital initiatives or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with emerging technologies such as artificial intelligence and large language models

Merchandise Assistant Manager

As a Merchandise Assistant Manager at Dollar Tree, you'll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In this role, you'll focus on merchandising and processing freight. Your job duties and responsibilities will include, but are not limited to, the following:

• Assist with all store functions and day-to-day activities
• Perform opening and closing procedures as needed
• Protect and secure company assets, including store cash
• Adhere to all policies and procedures, including safety guidelines
• Maintain areas of the store, including stockroom and sales floor, to company standards
• Process all corporate directives such as Pull and Hold/Destroy, Task Compliance, Key Survey information requests, and any additional communications related to store activities
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Other duties as assigned

In addition, you'll assist the Store Manager with the following duties as assigned:

• Process the receipt and return of DSD merchandise
• Manage freight flow in accordance with productivity standards
• Order and stock merchandise needs, including frozen & refrigerated, in accordance with productivity standards
• Ensure that the sales floor is sales-effective
• Plan, merchandise, and maintain Clip Strips and Power Panels with sales effective items
• Plan and implement monthly Sales Planners

Your Skills and Experience:

• Prior retail and management experience is preferred
• Strong communication, interpersonal, and written skills are required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Ability to work in a high-energy, team environment is required

Your Perks and Benefits:

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Paid time off
• Retirement plans with matching contributions
• Employee Stock Purchase Program
• Educational Assistance
• Access to PerkSpot, an employee discount platform for goods and services
• And much more!

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities. We see an exciting path forward as our company continues to grow and transform and we know that this path starts with you.

Dollar Tree Stores, Inc. is an equal opportunity employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree Stores, Inc. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree Stores, Inc. is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Physical Therapist - Outpatient Part-Time

Location: 4203 Route 66 Apollo, Pennsylvania 15613

Schedule: Part-Time, weekdays (Mon-Fri)

Compensation: $42.00 - $45.00/hour, commensurate with experience

We are seeking a Part-Time Physical Therapist to join our outpatient orthopedic team. This role is perfect for someone with outpatient experience who values work-life balance. We'll pair our coverage needs with your availability to create a schedule that works for you. New Graduates welcome to apply. Part-Time flexible Schedule. Center specialties include: Sports Center of Excellence, Sports Med, Ortho, Neuro, Vestibular, Concussion, Hand Therapy, Fall Prevention and ACL Program

Why Work With Us?

At NovaCare Rehabilitation, we take pride in creating an exceptional patient experience and helping our patients get back to athletics, work, life, and the things they love.

Perks:

• Continuing Education: Free in-person and online CEUs to keep learning
• Career Growth: Access to a nationwide, professional support network
• 401(k): Company matching 401(k) after 1,000 hours in a calendar year
• Diversity: Work with a variety of team sizes, patient populations, and specialties

Responsibilities

• Deliver exceptional rehabilitation: evaluate, treat, direct, and document
• Stay compliant with state, local, and federal regulations
• Communicate openly with colleagues, patients, families, and physicians
• Participate in team meetings

Qualifications

• Degree in Physical Therapy from an accredited school
• Current State physical therapist license or eligibility for licensure in the State of practice
• CPR certification

If you're passionate about helping others and value flexibility, apply today!

Equal Opportunity Employer/including Disabled/Veterans

Ford Commercial Salesperson

Location: Cerritos, CA (On site) | Type: Full Time | Salary Range: $72,000 - $95,000

The Ford Commercial Fleet Salesperson is responsible for selling Ford commercial vehicles to businesses and organizations. This role involves developing and maintaining strong relationships with commercial clients, understanding their vehicle needs, and providing tailored solutions to meet those needs.

What You'll Do:

• Develop and maintain relationships with new and existing commercial clients.
• Understand the needs of commercial clients and provide appropriate vehicle solutions.
• Prepare and present sales proposals and contracts.
• Meet and exceed sales targets and performance metrics.
• Collaborate with the finance and service departments to ensure seamless customer experience.
• Maintain accurate records of sales activities and customer interactions in the CRM system.

What You'll Need:

• Full-time availability. You'll also need to be at least 18 years old
• A valid driver's license and acceptable driving record
• Strong communication skills with both Norm Reeves staff and guests
• A professional appearance and work ethic
• Excellent organizational and follow up skills
• Ability to multi-task in a fast-paced environment

What We Offer:

• Unlock Your Potential Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself Tuition Reimbursement
• Health and Wellness First Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching
• Smart Savings, Smart Choices Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.

Front Office Manager

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

Core Work Activities

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures recognition of employees is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Ensures compliance with all Front Office policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Responds to and handles guest problems and complaints.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Establishes challenging, realistic and obtainable goals to guide operation and performance.

Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures employees are treated fairly and equitably.

Manages employee progressive discipline procedures for Front Office Staff.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.