Job Title
Starting Pay $16.50/hour
Position Summary
The purpose of this position is to provide outstanding customer service to patrons, maintain a clean and safe facility, promote services and programs, and supervise the facility. This position has multiple location assignments within the Parks & Recreation Department. The location of work will be assigned at the time of employment.
Essential Job Functions
Performs administrative and clerical duties including answering phones; printing and copying documents; preparing reports and letters; preparing and maintaining financial aid participant records; filing; front desk reception functions; and, maintaining displays and information on displays.
Provides excellent customer service including greeting customers; registering for programs and classes; processing membership enrollments; ensuring members scan in; ensuring first aid, recreation equipment, office, and coffee supplies are on hand and stocked; providing information and tours to new customers; fielding requests, complaints, and answering questions; providing guidance to members about fitness equipment; promoting facility programs; and developing a positive rapport with patrons.
Assists with general office and clerical duties such as copying and faxing documents, distributing and sorting mail, typing memos, letters and departmental correspondence, updating logs, data entry, athletic field rentals, facility rentals, marketing, and maintaining files and records.
Completes work assignments through use of spreadsheets, reports and other forms of information. Completes special projects; this may include issuing work orders, scheduling appointments, monitoring office supplies, processing purchase orders and invoices, and rotating on-call shifts. Provides quality customer service to internal and external customers including front desk reception; maintaining customer relations and resolving issues; enforcing safety and facility rules/guidelines; and, providing emergency response services as needed such as CPR, First Aid, AED, etc.
Provides staff and program support including facilitating programs; preparing notices; distributing rosters and attendance sheets; preparing flyers; setting up and operating equipment; checking out and maintaining equipment and games; operating A/V equipment; setting up and taking down tables and chairs for rentals and events; performing ballfield checks; and supporting special events. Conducts staff training including CPR and First Aid classes for staff.
Performs cash handling and accounting procedures including preparing daily deposits; printing transaction reports after every shift; performing daily opening and closing accounting procedures; balancing cash drawers; printing receipts; printing daily accounting summary records; securing money; and, receiving and processing payment transactions.
Performs facility maintenance and basic janitorial duties including preparing facility maintenance work orders; cleaning tables, chairs, desks, benches, and counters; picking up trash in and around facility; sanitizing equipment; maintaining restrooms and/or locker rooms; daily cleaning of all fitness equipment; checking condition of facilities and equipment; arrange and stock kiosks and bulletin boards; organize storage; prepare coffee and clean coffee area daily.
Monitors facility and patrons including responding to incidents and emergencies; conducting facility checks; enforcing facility policies and procedures; overseeing room activities; and, open/close facility; and other duties as assigned.
Education and Experience
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
Experience with ActiveNet software preferred.
Employment is conditional upon successful completion of a criminal background check, drug and alcohol test.
Knowledge, Skills and Abilities
Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
This position normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion.
Work requires the use of standard technical skills appropriate to the work environment of the organization.
Intermediate ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Intermediate ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Intermediate ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
Special Requirements
Mobility within a field environment; must have a negative drug test.
Must be able to work a flexible schedule to include early mornings, afternoons, evenings, weekends, some holidays, and rotating facility on-call schedules.
This position is classified as a safety-sensitive position and is subject to random drug and alcohol testing during the course of employment.
Licenses and Certificates
Valid driver's license with good driving record and ability to maintain while employed.
CPR/First Aid/AED certifications are required.
Work Environment
Work performed in clean surroundings, does not usually subject employee to any disagreeable elements; requires little physical effort in working with light, easy to handle materials, with occasional lifting of object weighing; walking, standing, reaching are part of the physical demands of this position.
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