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Team Lead, Petsense

Overall Job Summary This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Take the initiative to support selling initiatives (TEAM): Thank the Customer Engage with the customer and/or pet Advise products or services Make it Memorable

This position is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:

• Execute assigned basic, promotional, and seasonal merchandising activities.
• Perform Opening/Closing procedures.
• Transport and make deposits to bank.
• Assess store conditions and assign duties.
• Organize and prioritize workflow through the use of the daily planner.
• Recovery of merchandise.
• Participate in freight process.
• Perform regular and promotional price change activities.
• Execute to completion Plan-o-gram procedures (merchandising, sets, and resets)
• In the absence of SM or ASM, order live goods and store supplies
• Resolve customer complaints/issues and ensure the customer has a positive experience.
• Adhere to loss prevention standards and respond to any alarm calls as needed.
• Communicate with Team Members on job functions, responsibilities and financial goals.
• Operate cash register/computer supervising cash handling procedures.
• Ensure cash drawers and vault is reconciled accurately daily.
• Assist Team Members on appropriate application of policies and procedures.
• Assemble merchandise
• Perform janitorial duties
• Assist customers with loading purchases
• Ensure the safety and well-being of live animals.
• Sanitize and maintain holding tanks and care for live animals as required
• Handle and care for all live animals including their food, bedding and habitat
• Assist in training new Team Members
• Complete all documentation associated with any of the above job duties
• May be required to perform other duties as assigned.

Required Qualifications

Experience: Retail experience and/or pet/live animal knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license.

Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately.

Preferred knowledge, skills or abilities Pet/Live Animal, pet food, pet product knowledge is strongly preferred. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Basic computer skills. Ability to perform and execute principle responsibilities of Team Members.

Working Conditions Working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours.

Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

Physical Requirements This position is non-sedentary. It is essential that FAST Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service. Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation): Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information / merchandise through the point-of-sale system. Ability to handle and be in contact with birds/poultry. Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. Ability to successfully complete all required training and certification. Ability to travel as required in support of district needs. Ability to drive or operate a vehicle for business needs. Lifting 50+ pounds Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack, dolly or U-boat).

Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Banquet Supervisor

The purpose of the Banquet Supervisor is to set, maintain, clean, and refresh all meeting and special event spaces within the Central Park Boathouse. The supervisor will oversee the set up and operations of the team. In addition, this position will also be responsible for organizing all storage areas and maintain end of month inventory reports for banquet equipment and supplies.

Essential Functions

• Work with Banquet Manager and Housemen to set up private function areas with appropriate equipment and materials including tables, chairs, linens, and any other items requested.
• Key attention to detail with properly setting event spaces according to management standards and floor plans.
• Knowledge of banquet stations set up and types of equipment required as per SOPs.
• Oversee the tear down event spaces with housemen and Banquet Manager to include stripping rooms of furniture and resetting the room per specifications outlined on the banquet event order.
• Inspect banquet equipment for defects, cleanliness, and any other maintenance required.
• Monitor event spaces for cleanliness as well as F&B replenishing needs. This includes and not limited to changing soiled linens and properly straighten chairs and firing of F&B for stations.
• Maintain proper care by following safety guidelines during movement and storage of equipment.
• Continuously keep service corridors, pre-function space and storage areas clean, organized and unobstructed.
• Responsible to maintain and assist Banquet Manager with updates on monthly inventory reports for all banquet equipment and supplies.
• Support house team members during special events to include, monitoring food service, and beverage service including water drops, coffee service and ice deliveries. Making sure tables and space are free of garbage, dirty wares and clean napkins.
• Assist during special event operations assigned. This includes and not limited to assisting wait staff and operations with service that meets the highest standards of customer satisfaction.
• Maintain and organize banquets storage areas as well as create signage and labels for specific food stations based on upcoming BEOs.
• Responsible for keeping assigned work area clean.
• Supervise train and motivate banquets operations staff. Support Banquet Manager with after event feedback for post Event Recap.
• Assistance in overseeing/operating Coat Check if needed.
• Expectation to pull liquor req sheets and to return unused product to the shelf.
• Expectations to assist with buffet layout & dry setting.
• Duties performed in both indoor and outdoor settings with events taking place in the elements of all four seasons. Events may often include variable noise levels.
• Practice safe work habits and complete company and venue safety and general compliance training.
• Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.

Qualifications

• Strong attention to detail.
• Able to demonstrate flexibility and quickly adapt to changes.
• Ability to be self-motivated and work independently and work well as a team player.
• Ability to work in a fast-paced environment.
• Minimum of (2) years of banquets set up experience in large/high volume venue.
• High School Diploma or GED.
• Familiarity with wine service and liquor brands preferred.
• Ability to lift 50lbs, as well as bend, stretch, push and pull objects with support equipment.
• Able to work non-traditional shifts to include extended hours and flexible schedule including early mornings, weekends, days, nights and holidays.
• Ability to stand/walk throughout shift.
• Must be able to work well in high pressure situations and remain flexible during last minute additions or changes.
• Must possess good communication skills both verbal and written.
• Familiar with Microsoft Outlook, Word and Excel with ability to learn applicable databases and systems.
• Bilingual in Spanish is a Plus.
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Compensation: $24-$28 per hour, commensurate with experience.

Working Conditions

• Location: Central Park Boathouse
• Physical demands include ability to lift/move/maneuver at least 40 lbs. Standing, walking, bending, reaching and repetitive motions.

Note:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Junior Account Manager

Compensation Range: $18/hr - $19/hr commensurate with experience

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

Overview: This position is responsible to identify, cultivate, and develop long-term relationships with 15-25 referral sources/community partners with the goal of recruiting clients in need and connecting clients to care. The Junior Account Manager will be skilled at listening and understanding their Community Partner's priorities and creating value by responding with solutions and services. This position will act as a brand ambassador to uphold and advance the values, ethics, knowledge of the mission and Housing Works' services with integrity. This is an outreach role and as part of a high performance team, they are accountable to meet monthly targets and increasing Housing Work's client base to deliver quality care to those in need. The right candidate will be sensitive, flexible and responsive to gender, race, ethnicity, socioeconomic status, religion, age, sexual orientation or any special needs in their interactions with staff, clients and referral sources.

Responsibilities:

• Acts as Housing Works Ambassador: Masters product knowledge and outreach competencies and skills and represents Housing Works in a professional manner in the community and at networking events
• Masters Product Knowledge: Understands Housing Works Programs and Services and able to educate community partners about eligibility criteria, service offerings and referral process
• Mapping and Territory Management: Maps assigned territory and identifies stakeholders; develops territory plan that optimizes time management and effectively develops community partners within territory
• Managing Existing and New Accounts: Profiles accounts and understands customer needs; plans SMART Goals and creates solutions to differentiate Housing Works and advance relationship; effectively builds multi-level relationships
• Prospecting: Seeks out leads and wins new business
• Achieving Targets and Strategizing: Achieves targets by segmenting market and tailoring strategy by referral channel and builds action plan accordingly
• Qualifying and Focusing: Applies criteria to prioritize and focuses on high value accounts
• Salesforce Documentation and Reporting: Meets documentation requirements and uses CRM to manage account portfolio
• Communicating and Negotiating: Understands Referrer's motives/ value; handles objections; communicates with key Influencers and negotiates strategically and tactically
• Creating Value and Advancing Relationship: Delivers strategic solutions and achieves Triple WIN!; Provides follow up to advance relationship
• Teamwork: Active participant in Community Partnership team as well as team work with operations
• Customer Service: Provide excellent internal and external customer service in order to create an excellent customer experience for referrers and clients
• Connecting Clients to Care: Gains agreement to connect clients to Housing Works and assesses needs to match client to additional service lines
• Manages with metrics: Records and tracks daily and monthly activity and results, understands account trends and provides weekly reports
• Provide educational workshops and presentations: Develops/ delivers effective presentations and engages participants in a valuable dialogue in order to advance relationship with Housing Works
• Achieves performance standards: Meets performance standards based on program specifications including call reach and visit frequency and required documentation

Requirements:

• High School Diploma or equivalent with minimum of 1-2 years work experience in related fields or Bachelor's Degree with a minimum of 1 year experience in related fields
• Developed knowledge of social services organizations and community outreach efforts. Work experience in outreach, sales and business development is a plus
• Personal qualities of empathy, integrity with a sense of responsibility and urgency

Additional Skills:

• Accountable/Results-Oriented
• Highly efficient/organized.
• Ability to work in a team setting.
• Takes initiative and has a positive attitude.
• Ability to multi-task and work well under pressure.
• Ability to organize events.
• Excellent oral and written communication skills
• Skilled at creating effective presentations and engaging participants in a valuable dialogue.
• Demonstrated ability in problem solving and negotiation.
• Ability to tailor Housing Works services to needs of clients.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Clinical Care Manager RN Hospice

Round Rock, Texas, United States

Clinical Care Manager (RN) Hospice

Guide Care. Support Families. Lead with Compassion When It Matters Most.

Join VitalCaring Where Your Passion Changes Lives

Hospice nursing is more than a specialty - it's a calling.

At VitalCaring, we walk alongside patients and families during one of life's most meaningful transitions. As a Clinical Care Manager (RN) Hospice, you are at the center of that experienceensuring comfort, dignity, and compassionate care every step of the way.

You're not just coordinating care - you're guiding families, supporting your team, and making sure every patient's final chapter is met with respect, peace, and clinical excellence.

About This Role:

• Be a Steady Guide for Patients & Families
• Provide clarity, compassion, and support during end-of-life care - when it matters most.
• Lead the Plan of Care
• Ensure every patient's care is aligned with their goals, focused on comfort, dignity, and quality of life.
• Collaborate Across the Care Team
• Work closely with physicians, social workers, chaplains, aides, and caregivers to deliver holistic hospice care.
• Own the Clinical Picture
• You are the hub - connecting referrals, providers, and care teams to ensure seamless, timely care.
• Work-Life Balance That's Real
• Full-time salaried role with flexibility + 6 weeks PTO so you can recharge and continue showing up fully for others.

What You'll Do

• Coordinate and oversee hospice patient care across the interdisciplinary team, including contracted providers
• Serve as the central point of communication between physicians, caregivers, patients, and internal teams
• Manage physician orders and ensure timely entry, approval, and alignment with the plan of care
• Partner with Intake to support timely admissions and follow up on pending referrals
• Continuously assess patient needs and ensure appropriate reassessment with any change in condition
• Lead development, implementation, and updates of individualized hospice plans of care
• Support patients and families through education, symptom management, and end-of-life care planning
• Review clinical reports (occurrence, infection control, OnCall) and take appropriate action
• Participate in and contribute to IDG meetings, supporting care planning and decision-making
• Perform in-home visits as needed to support care delivery and team alignment
• Ensure compliance with hospice regulations, documentation standards, and quality expectations
• Identify trends or gaps in care and escalate to Branch leadership with recommendations

What We're Looking For

• Active RN license in state of practice
• Graduate of an accredited nursing program (BSN preferred)
• Previous Hospice or Home Health experience required, with strong understanding of end-of-life care
• 2+ years of leadership, supervisory, or care coordination experience preferred
• Proven ability to work within an interdisciplinary team environment
• Strong clinical judgment, particularly in symptom management and patient comfort
• Excellent communication skills - able to support patients, families, and care teams through complex and emotional situations
• Valid driver's license, reliable transportation, and current CPR certification

Competitive Pay & Benefits

A compensation package that recognizes your expertise and impact.

Health & Wellness

Medical, Dental & Vision

Pharmacy Benefits

Virtual & Mental Health Support

FSAs & HSA

Supplemental Health & Life Insurance

Financial & Legal

401(k) with Company Match

Employee Referral Program

Prepaid Legal Plans

Identity Theft Protection

Work-Life Balance & Perks

Generous Paid Time Off

Pet Insurance

Tuition & Continuing Education Reimbursement

Join VitalCaring

If you are a nurse who feels called to hospice - someone who leads with compassion, communicates with purpose, and finds meaning in guiding others through life's most important moments - we invite you to join our team.

All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.

Customer Success Analyst II

Red Cat Holdings is a leading technology company focused on developing and integrating advanced unmanned aerial systems (UAS) and unmanned service vehicle (USV) solutions for military, government, and commercial operations. Through its family of subsidiaries, Red Cat delivers mission-critical technologies that support defense readiness, situational awareness, and operational efficiency across complex environments.

Position Summary

The Customer Success Analyst II supports customer operations, aftermarket services, and cross-functional business activities across Red Cat Holdings and its subsidiaries. This role combines customer success responsibilities with operational coordination, reporting, and data analysis to help improve customer satisfaction, business visibility, and operational efficiency.

The ideal candidate is organized, detail-oriented, and analytical, with experience supporting customer-facing operations in a fast-paced environment. This individual will collaborate closely with Customer Support, Finance, Revenue Operations, Sales Operations, Supply Chain, and subsidiary teams to ensure efficient execution of customer requests and internal business processes.

Essential Duties and Responsibilities

Customer Success & Operational Support

• Manage out-of-warranty service and repair requests, including customer communication, quotation coordination, approvals, and status updates.
• Support customer spare parts fulfillment activities across multiple business units and subsidiaries.
• Partner with Revenue Operations and Sales Operations teams to ensure accurate and timely processing of customer orders and requests.
• Monitor customer priorities and communicate potential issues or escalations to appropriate stakeholders.
• Assist with improving customer experience through process enhancements and operational support initiatives.
• Maintain strong relationships with internal and external stakeholders to ensure customer needs are addressed effectively.

Data Analytics & Reporting

• Develop, maintain, and analyze operational reports and dashboards related to customer support, repair operations, inventory, and order fulfillment.
• Track and report on key performance indicators (KPIs) and service metrics.
• Identify trends, process inefficiencies, and opportunities for improvement through data analysis.
• Generate recurring and ad hoc reports for leadership and cross-functional teams.
• Support inventory analysis, forecasting activities, and operational planning initiatives.

Cross-Functional Collaboration

• Work with Finance teams to maintain accurate customer pricing, service rates, and price lists.
• Coordinate with Supply Chain and Operations teams to support inventory planning and material availability.
• Collaborate across multiple Red Cat subsidiaries to support consistent customer support processes and reporting standards.
• Participate in continuous improvement initiatives focused on operational effectiveness and scalability.

Systems & Process Management

• Utilize CRM and ERP systems to manage customer information, operational workflows, reporting, and order tracking.
• Ensure data accuracy and integrity across business systems.
• Support the creation, maintenance, and improvement of standard operating procedures (SOPs) and business processes.
• Assist with system audits, data validation, and process documentation efforts.

Required Qualifications

• Bachelor's degree in Business, Operations, Analytics, Supply Chain, Finance, or a related field preferred.
• 24 years of experience in customer success, business operations, sales operations, customer support, business analytics, or a related field.
• Strong analytical skills with the ability to interpret data and communicate actionable insights.
• Experience supporting customer operations in a manufacturing, aerospace, defense, technology, or similar environment preferred.
• Ability to manage multiple priorities and projects simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
• Experience with CRM and ERP systems required.
• Microsoft Dynamics 365 and SAP Business One experience preferred.
• Experience creating reports, dashboards, and operational metrics.
• Comfortable working with large datasets and KPI reporting.
• Experience with business intelligence or data visualization tools is a plus.

Additional Desired Qualifications

• Self-motivated and capable of working independently while collaborating effectively within a team environment.
• Strong problem-solving and critical-thinking skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Adaptable and comfortable working in a dynamic, growing organization.
• Customer-focused mindset with a passion for operational excellence and continuous improvement.

Physical Requirements and Working Conditions

• Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.
• Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.
• Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.
• May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.
• Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.
• Occasional off-hours or weekend work required for emergency facility responses or projects as needed.
• Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.

Background Check

This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.

EEO and ITAR/EAR Work Authorization Disclosure

Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.

E-Verify

The company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules.

Compensation: Base pay, plus generous annual equity package and potential bonuses.